Q: I don't succeed to connect a mobile device with a Qlik Alerting App to my Qlik Alerting server. No matter what I do, I keep getting an Error message saying there's a Network error. This happens when I scan the QR-code, as well when I try to type the address and use user name and password. Any hints on that issue? A: The first step would be ensure that the necessary ports are opened for Qlik Alerting (4551/4552) also next you can check the logging. The log location is described here: How to collect the Qlik Alerting log files you will see a subfolder with the mobile messenger content.
Q: Is this product only for Qlik Sense or can it be used with QlikView. A: This product is meant to work with Qlik Sense on Windows. At this time it cannot be used on SaaS deployments or QlikView. The minimum required Qlik Sense version is February 2019. Qlik Alerting Installation Prerequisites
Q: For system alerts, does it include any other alerts beside reload alerts? A: System alerts check the status of reload tasks in Qlik Sense and provide early warning when things are not working as intended (failed reloads) or confirmation that things are on track (successful reloads). You can set your alert to work off specific reload tasks or all reload tasks. If you use the all option then they will automatically cover any new reload tasks added to the Qlik Management Console (QMC). So you never need to miss a failed reload. More info found here: Qlik Alerting System Alerts
Q: Is Qlik Alerting a separate product? or is it part of the Qlik Sense license? A: It is a separate value-added product. In the Qlik Alerting June 2020 version it does share a license with Qlik Sense. In the earlier versions, Qlik Alerting required a separate license key. It will be necessary to speak to your Account Manager to have that attribute added to your LEF file for June 2020 and newer future releases.
Q: We see that Redis windows version is not supported by Redis and this is triggering a flag in terms of Support. What should be the right path here? A: Per our official documentation Redis will be supported in this instance: The Redis install process uses version 3 which is not the most recent as Redis is not natively supported on Windows OS. Qlik Alerting Installation Prerequisites
Q: Can the configuration be modified once the product is installed? A: Yes. The configuration set during the initial setup pages can be revisited aftewards via the web portal. Qlik Alerting Administration Documentation
Q: Can we use other DB instead of Mongo DB? A: Not at this time per installation pre-requisites.
Q: Why or why not having a dedicated server. What's Qlik's recommendation? A: Best practices state that Qlik Alerting needs to be on a Dedicated Server in a Production Environment. For Testing / POC purposes it can be on the same server as Qlik Sense.
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