This article provide instructions on how to collect logs for Qlik Alerting
Environment:
- Qlik Alerting, all versions
In all Qlik Alerting versions, logs are stored within each service installations folder, in a subfolder called daemon.
Example: C:\Program Files\Qlik Alerting\gateway\daemon\gateway.err
The *.err logs are useful when troubleshooting any service-related issues for example when a service may fail to start
To collect the required log files that are under the daemon folders:
- Go to the Qlik Alerting installation folder (default: C:\Program Files\Qlik Alerting)
- Search for "*.err"
- Select the resulting files, copy and paste them to a new folder
- repeat the steps above for "*.log"
- Zip the new folder and attach the zip archive to the support case
Starting with the Qlik Alerting June 2020 release, additional logging is located in the sub-folders under the following location:
C:\ProgramData\QlikAlerting
- Go to C:\ProgramData
- Copy the folder QlikAlerting to a new folder
- Zip the new folder and attach the zip archive to the support case
Qlik Alerting April 2020 and earlier
The above mentioned location for additional logging is not present in earlier versions of Qlik Alerting.
For versions prior to the June 2020 release, follow the instructions for collecting the *.err logs above, but make sure to collect the *.out files:
- Go to the Qlik Alerting installation folder (default: "C:\Program Files\Qlik Alerting")
- Search for "*.out"
- Select the resulting files, copy and paste them to a new folder
- Zip the new folder and attach the zip archive to the support case
