Unable to save Authentication Code in Google related connectors (Qlik Web Connectors)Article Number: 000053852 | Last Modified: 2019/07/22
- User clicks "Authenticate", and is redirected to Google Log in page
- User logs in with Google ID and authorize Qlik Web Connectors to access the necessary resources
- Google generates an authorization code
- User copies this authorization code to Qlik Web Connectors, clicks "Save" and run the query
Issue happens in the last step (4): when user clicks "Save", the connector hangs for a while then fails with error "An error occurred while trying to authenticate. (status code = 500, The operation has timed out)"
Environment: Any version of Qlik Web Connectors
Note that https://www.googleapis.com/ is only for API calls and does not provide a web interface. Therefore, opening the URL in a web browser would return a page not found error. Doing a telnet command to this address would be a more appropriate test.
Make sure googleapis.com is reachable on port 443 from the server where Qlik Web Connector is installed. This can be tested as follows:
- On the server where Qlik Web Connectors is installed, open Windows Command Line under the same user running the connector
- Execute commands "ping googleapis.com" and "telnet googleapis.com 443". Results should be as follow:
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