Featured Content
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How to contact Qlik Support
Qlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical e... Show MoreQlik offers a wide range of channels to assist you in troubleshooting, answering frequently asked questions, and getting in touch with our technical experts. In this article, we guide you through all available avenues to secure your best possible experience.
For details on our terms and conditions, review the Qlik Support Policy.
Index:
- Support and Professional Services; who to contact when.
- Qlik Support: How to access the support you need
- 1. Qlik Community, Forums & Knowledge Base
- The Knowledge Base
- Blogs
- Our Support programs:
- The Qlik Forums
- Ideation
- How to create a Qlik ID
- 2. Chat
- 3. Qlik Support Case Portal
- Escalate a Support Case
- Phone Numbers
- Resources
Support and Professional Services; who to contact when.
We're happy to help! Here's a breakdown of resources for each type of need.
Support Professional Services (*) Reactively fixes technical issues as well as answers narrowly defined specific questions. Handles administrative issues to keep the product up-to-date and functioning. Proactively accelerates projects, reduces risk, and achieves optimal configurations. Delivers expert help for training, planning, implementation, and performance improvement. - Error messages
- Task crashes
- Latency issues (due to errors or 1-1 mode)
- Performance degradation without config changes
- Specific questions
- Licensing requests
- Bug Report / Hotfixes
- Not functioning as designed or documented
- Software regression
- Deployment Implementation
- Setting up new endpoints
- Performance Tuning
- Architecture design or optimization
- Automation
- Customization
- Environment Migration
- Health Check
- New functionality walkthrough
- Realtime upgrade assistance
(*) reach out to your Account Manager or Customer Success Manager
Qlik Support: How to access the support you need
1. Qlik Community, Forums & Knowledge Base
Your first line of support: https://community.qlik.com/
Looking for content? Type your question into our global search bar:
The Knowledge Base
Leverage the enhanced and continuously updated Knowledge Base to find solutions to your questions and best practice guides. Bookmark this page for quick access!
- Go to the Official Support Articles Knowledge base
- Type your question into our Search Engine
- Need more filters?
- Filter by Product
- Or switch tabs to browse content in the global community, on our Help Site, or even on our Youtube channel
Blogs
Subscribe to maximize your Qlik experience!
The Support Updates Blog
The Support Updates blog delivers important and useful Qlik Support information about end-of-product support, new service releases, and general support topics. (click)The Qlik Design Blog
The Design blog is all about product and Qlik solutions, such as scripting, data modelling, visual design, extensions, best practices, and more! (click)The Product Innovation Blog
By reading the Product Innovation blog, you will learn about what's new across all of the products in our growing Qlik product portfolio. (click)Our Support programs:
Q&A with Qlik
Live sessions with Qlik Experts in which we focus on your questions.Techspert Talks
Techspert Talks is a free webinar to facilitate knowledge sharing held on a monthly basis.Technical Adoption Workshops
Our in depth, hands-on workshops allow new Qlik Cloud Admins to build alongside Qlik Experts.Qlik Fix
Qlik Fix is a series of short video with helpful solutions for Qlik customers and partners.The Qlik Forums
- Quick, convenient, 24/7 availability
- Monitored by Qlik Experts
- New releases publicly announced within Qlik Community forums (click)
- Local language groups available (click)
Ideation
Suggest an idea, and influence the next generation of Qlik features!
Search & Submit Ideas
Ideation GuidelinesHow to create a Qlik ID
Get the full value of the community.
Register a Qlik ID:
- Go to register.myqlik.qlik.com
If you already have an account, please see How To Reset The Password of a Qlik Account for help using your existing account. - You must enter your company name exactly as it appears on your license or there will be significant delays in getting access.
- You will receive a system-generated email with an activation link for your new account. NOTE, this link will expire after 24 hours.
If you need additional details, see: Additional guidance on registering for a Qlik account
If you encounter problems with your Qlik ID, contact us through Live Chat!
2. Chat
Incidents are supported through our Chat, by clicking Chat Now on any Support Page across Qlik Community.
To raise a new issue, all you need to do is chat with us. With this, we can:
- Answer common questions instantly through our chatbot
- Have a live agent troubleshoot in real time
- With items that will take further investigating, we will create a case on your behalf with step-by-step intake questions.
3. Qlik Support Case Portal
Log in to manage and track your active cases in the Case Portal. (click)
Please note: to create a new case, it is easiest to do so via our chat (see above). Our chat will log your case through a series of guided intake questions.
Your advantages:
- Self-service access to all incidents so that you can track progress
- Option to upload documentation and troubleshooting files
- Option to include additional stakeholders and watchers to view active cases
- Follow-up conversations
When creating a case, you will be prompted to enter problem type and issue level. Definitions shared below:
Problem Type
Select Account Related for issues with your account, licenses, downloads, or payment.
Select Product Related for technical issues with Qlik products and platforms.
Priority
If your issue is account related, you will be asked to select a Priority level:
Select Medium/Low if the system is accessible, but there are some functional limitations that are not critical in the daily operation.
Select High if there are significant impacts on normal work or performance.
Select Urgent if there are major impacts on business-critical work or performance.
Severity
If your issue is product related, you will be asked to select a Severity level:
Severity 1: Qlik production software is down or not available, but not because of scheduled maintenance and/or upgrades.
Severity 2: Major functionality is not working in accordance with the technical specifications in documentation or significant performance degradation is experienced so that critical business operations cannot be performed.
Severity 3: Any error that is not Severity 1 Error or Severity 2 Issue. For more information, visit our Qlik Support Policy.
Escalate a Support Case
If you require a support case escalation, you have two options:
- Request to escalate within the case, mentioning the business reasons.
To escalate a support incident successfully, mention your intention to escalate in the open support case. This will begin the escalation process. - Contact your Regional Support Manager
If more attention is required, contact your regional support manager. You can find a full list of regional support managers in the How to escalate a support case article.
Phone Numbers
When other Support Channels are down for maintenance, please contact us via phone for high severity production-down concerns.
- Qlik Data Analytics: 1-877-754-5843
- Qlik Data Integration: 1-781-730-4060
- Talend AMER Region: 1-800-810-3065
- Talend UK Region: 44-800-098-8473
- Talend APAC Region: 65-800-492-2269
Resources
A collection of useful links.
Qlik Cloud Status Page
Keep up to date with Qlik Cloud's status.
Support Policy
Review our Service Level Agreements and License Agreements.
Live Chat and Case Portal
Your one stop to contact us.
Recent Documents
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The new Straight Table and old Table (retired) in Qlik Analytics
The new Straight Table was moved into the new native section of charts from the visualization bundle. The new Straight Table offers many improvements ... Show MoreThe new Straight Table was moved into the new native section of charts from the visualization bundle. The new Straight Table offers many improvements from the old table, and we encourage everyone to start using the new table instead of the old one.
This article aims to answer any frequently asked questions around this switch, beginning with:
- The old table will not be removed anytime soon. It will continue to work until further notice. We encourage you to subscribe to the Qlik Support Blog and What's New in Qlik Cloud to stay ahead of updates.
- The old table will not be updated further. Use the new table to benefit from future improvements.
- We monitor your feedback and will improve the functionality of the new table.
FAQ
What improvements does the Straight table come with?
Here are some examples:
- Grid styling
- Totals styling
- Pagination or virtual scroll
- Scrollbars outside of the table
- Add, delete many fields at the same time
- Cell font family, size and color styling
- Font styling by expression
- Column width options pixels, percentages
- Chart exploration, end user can pick dimensions and measures
- Header on/off
- Zebra striping
- Null value styling
- Selection info in export
- Totals in export
- Titles in export
- Cyclic dimension controls in dropdown
Will the old table be removed?
No, the old table will continue to work in the foreseeable future. Any changes will be notified in advance. Regardless, we highly recommend upgrading your tables as soon as possible to enjoy the new Straight Table's new functions.
How do I convert to the new table?
The easiest way to convert your tables is to drop the new table chart onto the old one.
- First, copy the old table
- Edit the sheet that includes the Table (retired)
- Open the Charts pane
- Drag the Straight table over your table
- Choose Convert to: Straight table
The new table looks different and offers more functionality that must be enabled to be used.
When will the old table be deprecated?
Not anytime soon, it will be a soft fade out. The new Straight Table will be the preferred choice for all new applications, and we anticipate many will upgrade to benefit from new functionality. Over time, the usage of the old table will diminish until most applications are using the new table anyway.
I’m not happy with X and Y of the new table, will that be changed?
We’re closely monitoring feedback on the new table and are dedicated to creating the best possible experience, including improvements to accessibility. We are committed to accessible standards so people with disabilities can use our products. Printing, the tables should, of course, print in as consistent a manner as possible. As for usability. we aim to enable experienced users to reach functionality quickly, while also not overwhelming new users.
Environment
- Qlik Analytics
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Partner Guide: How to Prepare and Collaborate with Qlik Data Analytics Technical...
This article aims to help you facilitate the most effective way to collaborate with Qlik Support. It defines your responsibilities as a partner, inclu... Show MoreThis article aims to help you facilitate the most effective way to collaborate with Qlik Support. It defines your responsibilities as a partner, including reproducing issues, performing basic troubleshooting, and consulting the knowledge base or official documentation.
Before contacting Qlik Data Analytics Technical Support, partners must complete the steps outlined in Qlik Responsible Partner Duties and should review the OEM/MSP Support Policy to understand the scope of support and the expectations on Partners.
- Partners are required to complete the steps outlined in this article before submitting a support case.
- It is the partner’s responsibility to answer the customer's questions to the best of their ability by referring to documentation, the Qlik Community, previous cases, and online resources before submitting a case or commenting on an existing one.
- For high-priority or urgent issues, it is acceptable to raise a ticket early. However, the responsibilities outlined in the article still apply at every stage of the case.
Content
- General Expectations Before Submitting a Case
- Isolate What Is Affected
- Provide Product and Version Information
- Reproduce the Issue in Your Environment
- Always Provide Complete (Not Partial) Logs
- Describe What You Have Already Investigated
- Submit All Related Files You Investigated Or Used For Replication
- Submit the Case Using Your Partner Account
- Partner Case Submission
- Template
- Summary of the Problem
- Customer Information
- Files Attached
- Summary of your Investigation
General Expectations Before Submitting a Case
Isolate What Is Affected
Identify which Qlik product, environment, product configuration, or system layer is experiencing the issue.
For example, if a task fails in Qlik Sense Enterprise on Windows, try running it directly in Qlik Sense Management Console to determine whether the problem is transient. Also, try running a different task to determine whether the problem is task-specific.
Similarly, if a reload fails in one environment (e.g., Production), inform the customer to try running it in another (e.g., Test) to confirm whether the issue is environment-specific.
Provide Product and Version Information
Always include the exact product name, version, and patch (or SR) the customer is using.
Many issues are version-specific, and Support cannot accurately investigate the issue without this information.If the product the customer is using has reached End of life (EOL), please plan the upgrade. If the issue can be reproducible on the latest version, please reach out to us so that we can investigate and determine whether it's a defect or working as designed.
For End of Life or End of Support information, see Product Lifecycle.
Reproduce the Issue in Your Environment
Partners are expected to recreate the customer’s environment (matching versions, configurations, and other relevant details) and attempt to reproduce the issue.
If you do not already have a test environment, please ensure one is set up. Having your own environment is essential for reproducing issues and confirming whether the same behavior occurs outside of the customer’s setup.
In addition, please test whether the issue occurs in the latest supported product version. In some cases, it may also be helpful to test in a clean environment to rule out local configuration issues. If the issue does not occur in the newer version or a clean setup, it may have already been resolved, and you can propose an upgrade as a solution.
See the Release Note for the resolved issues.
Regardless of whether the issue could be reproduced, please include:
- The exact Qlik Product version and environment information (OS, Browser, etc)
- The exact steps you followed
- Screenshots showing your process
- Any sample apps, data files, or configuration files used during testing
- A summary of your results (such as “Reproduced same error,” or “Could not reproduce – no error occurred”)
Always Provide Complete (Not Partial) Logs
While pasting a portion of the log into the case comment can help highlight the main error, it is still required to attach the entire original log file (using, for example, FileCloud).
Support needs the full logs to understand the broader context and to confirm that the partial information is accurate and complete.
It is difficult to verify the root or provide reliable guidance without full logs.
Additionally:
- Specify which logs you reviewed
- Confirm that the customer provided full, uncut logs, not only short fragments
- Include logs from both the customer's environment and your own reproduction tests
- If possible, change the log level to DEBUG temporarily and share it with us
Providing both sets of logs allows Support to see what testing has been done and whether the same error occurred during reproduction.
Describe What You Have Already Investigated
Please do not simply forward or copy and paste the customer’s inquiry.
As a responsible partner, you are expected to perform an initial investigation. In your case submission, clearly describe:
- What you reviewed (such as logs and configurations)
- What actions you took to isolate or reproduce the issue
- What you analyzed, tested, or attempted
- What you concluded or suspected based on your investigation (such as why you think it is a bug, why you think the problem is occurring)
Sharing this thought process:
- Helps Support understand your assumptions
- Avoids duplicated effort
- Demonstrates that the case is ready for advanced-level investigation
Even if the issue remains unresolved, outlining what you already tried helps Support move forward faster and more effectively.
Submit All Related Files You Investigated Or Used For Replication
Attach all relevant files you received from the customer and personally reviewed during your investigation, as well as all relevant files you have used when reproducing the steps.
Providing both the customer’s files and your reproduction files allows Support to verify whether the same issue occurred under the same conditions, and to determine if the problem is reproducible, environment-specific, or isolated to the customer's configuration.
This includes (but is not limited to):
- Log files (e.g. Qlik logs, Connector logs, Windows Event logs, Server Stats, Har file, etc, if necessary)
- Screenshots: If an error is visible on the UI, please include the error message and accessed page URL.
- Sample input files or test data
Submit the Case Using Your Partner Account
All support cases must be submitted using your official partner account, not the customer's account.
If you do not yet have a partner's account, contact Qlik Customer Support to request access and to receive the appropriate onboarding.
Partner Case Submission
Review the support policy and set the case severity properly. See
Qlik Support Policy and SLAsTemplate
This template helps guide you on what to include and how to structure your case.
Summary of the Problem
What happened? When did it happen? Where did it happen?
Clearly describe the event, including:
- A brief summary of the impact (e.g., "Unable to login to Qlik Sense Enterprise on Windows hub")
- Date and time the issue occurred (e.g., "Since July 10, between 13:50–13:55 JST")
- Product (e.g., "Qlik Sense on Windows Nov 2024 Patch 7")
- Environment: OS version, Browser, etc
Customer Information
Only include what is needed based on the case type.
Examples:
- Customer's Company Name
- License number
- Tenant information (only Qlik Cloud):
Find your Qlik Cloud Subscription ID and Tenant Hostname and ID
Files Attached
List the files you have included in the case and what each one is.
Summary of your Investigation
Explain what investigation was done before contacting support.
Examples:
- Logs/files you reviewed
- Patterns/errors observed
- Assumptions you made (e.g., suspected cause)
- Whether the issue is reproducible (If it's reproducible, describe the reproduction steps too)
- Troubleshooting steps attempted
Thank you! We appreciate your cooperation in following these guidelines.
This ensures that your cases can be handled efficiently and escalated quickly when necessary.
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Qlik Talend Product Q and A: Is it possible to authenticate Talend Studio to Git...
Question After moved migrated GitHub from on-premises to cloud and so switched from credential login to SSO, is there a way to authenticate Talend Stu... Show MoreQuestion
After moved migrated GitHub from on-premises to cloud and so switched from credential login to SSO, is there a way to authenticate Talend Studio to GitHub using SSO login? If using personal access tokens (PATs), is it on the security risk?
So far Talend Studio cannot SSO directly to GitHub, it can use a workaround with PATs or SSH keys, and thereby also be more secure than without SSO.
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How a personal access token can be authorized for SSO
This link above explains how a personal access token can be authorized for SSO. So using a username and PAT from Studio to login to GitHub. GitHub allows granular permission controls for PATs and SSO authorization further mitigates security risks. Developers will need considerable rights.
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How an ssh key can be authorized for SSO
You can do much the same with SSH keys
Environment
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GitHub Repository Access Fails with "git-upload-pack not permitted" in Talend St...
When attempting to connect to a GitHub repository from Talend Studio, encountered an error with the following message: "git-upload-pack not permitted ... Show MoreWhen attempting to connect to a GitHub repository from Talend Studio, encountered an error with the following message:
"git-upload-pack not permitted on 'https://github.com//.git'"
Common Symptoms:
Error:org.eclipse.jgit.api.errors.TransportException
Message:username or password are not correct
GitHub Desktop and Git Bash access may still work
Can successfully access other GitHub repositories
Cause
This issue is caused by a missing Single Sign-On (SSO) authorization on the GitHub Personal Access Token (PAT) being used.
When a GitHub organization enforces SAML SSO, all PATs must be explicitly authorized for use by the organization. If this step is skipped or the organization has changed its SSO enforcement, Git operations like
git-upload-pack
will be denied — even if the PAT has the correct scopes.Resolution
To address the issue, please verify and reauthorize Single Sign-On (SSO) for your GitHub Personal Access Token (PAT) by following these step-by-step instructions:
- Sign in to GitHub
- Locate Your Personal Access Token
- Find the token being used for Talend Studio under "Tokens (classic)"
- Authorize SSO Access
- Click "Configure SSO" next to the PAT
- A pop-up will appear listing available organizations
- Click Authorize next to your organization
- Retry the Git Connection in Talend Studio
- Restart Talend Studio
- Re-enter your GitHub username and the PAT as the password when prompted
Optional: Test via Git Bash
Run:
git clone https://user:PAT@github.com/<org>/<repo>.git
If SSO is not configured, you will receive a message:
Your organization has enabled or enforced SAML SSO...
Related Content
Qlik Talend Cloud: 'git-receive-pack not permitted' error while creating a project
Environment
- Talend Studio 8.0.1
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Qlik Sense Enterprise on Windows error when exporting apps with Qlik CLI: 400 - ...
Using Qlik-CLI to export an app without the '--exportScope all' parameter fails with the error: Error: 400 - Bad Request - Qlik Sense This is observed... Show MoreUsing Qlik-CLI to export an app without the '--exportScope all' parameter fails with the error:
Error: 400 - Bad Request - Qlik Sense
This is observed after an upgrade to Qlik Sense Enterprise on Windows November 2024 patch 10 or any later version. The error is intermittent and the export may succeed if executed several times.
Reviewing the output shows Status: 201 Created, followed by the error after retrieving the app from the temporary download path:
> qlik qrs app export create "dbb1841d-f3f6-4a49-b73f-0a24cc003b1b" --exportScope all --output-file "C:/temp/App3.qvf" --insecure --verbose
Insecure flag set, server certificate will not be verified
POST https://sense/jwt/qrs/app/dbb1841d-f3f6-4a49-b73f-0a24cc003b1b/export/e237e6c8-d367-45d3-9eff-9f191b3f1ef5?exportScope=all&xrfKey=4B21426C21AE6B85...
Status: 201 Created
{
"exportToken": "e237e6c8-d367-45d3-9eff-9f191b3f1ef5",
"appId": "dbb1841d-f3f6-4a49-b73f-0a24cc003b1b",
"downloadPath": "/tempcontent/f8deec7c-5ab4-4462-879b-38990febbd1b/Test.qvf?serverNodeId=ae6a7f27-1abd-439e-b4da-0a0b0f4a3e61",...
}
GET https://sense/jwt/tempcontent/f8deec7c-5ab4-4462-879b-38990febbd1b/Test.qvf?serverNodeId=ae6a7f27-1abd-439e-b4da-0a0b0f4a3e61&xrfKey=4B21426C21AE6B85...
Status: 400 Bad Request
400 - Bad Request - Qlik Sense
Error: 400 - Bad Request - Qlik SenseResolution
This is being investigated by Qlik as SUPPORT-3800.
Workaround
Delete the content of the cookie store ( ~/.qlik/.cookiestore) when the error occurs.
In Windows, this can be found in %USERPROFILE%\.qlik\.cookiestore
A batch job can be created to automate the deletion.
Cause
This is caused by an incorrect cookie handling by Qlik-CLI. While exporting the app, the responses include the Set-Cookie header, but qlik-cli fails to update the cookie store with the new cookie.
Environment
- Qlik Sense Enterprise on Windows
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Qlik Talend Products: tRestRequest Component is receiving null response when pas...
When passing parameters from postman to a talend services, tRestRequest component is receiving null response. Resolution Review the schema of the tR... Show MoreWhen passing parameters from postman to a talend services, tRestRequest component is receiving null response.
Resolution
Review the schema of the tRestRequest component to ensure the Comment field is appropriately assigned.
In REST API Mapping section, by default, if you leave the Comment field empty, the parameter is considered as a Path parameter.
Cause
There are some parameters missing/misconfiguring in the Comment field of tRestRequest component and you need to define what type of parameter it is in the Comment field of the schema.
Below is a list of supported Comment values:
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empty or path corresponds to the default @PathParam,
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query corresponds to @QueryParam,
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form corresponds to @FormParam,
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header corresponds to @HeaderParam.
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matrix corresponds to @MatrixParam.
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multipart corresponds to the CXF specific @Multipart, representing the request body. It can be used only with POST and PUT HTTP methods.
Related Content
https://help.qlik.com/talend/en-US/components/8.0/esb-rest/trestrequest
Environment
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Data Pipelines and Transformations
This Techspert Talks session covers: Creating pipelines in Qlik Talend Cloud Data Integration Demonstrating Transformation possibilities Preparing d... Show More -
Qlik Talend Products Q and A: The Impact of Apache Tomcat Vulnerablity (CVE-2025...
Question I Which Apache Tomcat Versions are affected by Apache Tomcat Vulnerability CVE-2025-24813 and the impact? Apache Tomcat Vulnerability CVE-20... Show MoreQuestion I
Which Apache Tomcat Versions are affected by Apache Tomcat Vulnerability CVE-2025-24813 and the impact?
Apache Tomcat Vulnerability CVE-2025-24813 is Remote Code Execution and/or Information disclosure and/or malicious content added to uploaded files via write enabled Default Servlet
Affected Apache Tomcat version
- From 11.0.0-M1 through 11.0.2
- From 10.1.0-M1 through 10.1.34
- From 9.0.0.M1 through 9.0.98
How Impact
The original implementation of partial PUT used a temporary file based on the user provided file name and path with the path separator replaced by ".".
If all of the following were true, a malicious user was able to view security sensitive files and/or inject content into those files:
- Writes enabled for the default servlet (disabled by default)
- Support for partial PUT (enabled by default)
- A target URL for security sensitive uploads that is a sub-directory of a target URL for public uploads>
- Attacker knowledge of the names of security sensitive files being uploaded>
- The security sensitive files also being uploaded via partial PUT
If all of the following were true, a malicious user was able to perform remote code execution:
- Writes enabled for the default servlet (disabled by default)
- Support for partial PUT (enabled by default)
- Application was using Tomcat's file based session persistence with the default storage location
- Application included a library that may be leveraged in a deserialization attack
Question II
On which Apache Tomcat versions this Vulnerability is fixed and currently Talend Supported Apache Tomcat versions?Vulnerability is fixed with the following Apache Tomcat versions
- 9.0.99 or later
- 10.1.35 or later
- 11.0.3 or later (not used by the Talend Product )
Talend Supported Apache Tomcat Versions
Regarding of Talend Help Documentation: compatible-web-application-servers
- Tomcat 10.1.40 requires Talend R2025-05 monthly patch or later.
- Tomcat 10.1.42 and 10.1.43 require Talend R2025-06 monthly patch or later.
Related Content
https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2025-24813
Apache Tomcat Vulnerabilities
- https://tomcat.apache.org/security-9.html#Fixed_in_Apache_Tomcat_9.0.99
- https://tomcat.apache.org/security-10.html#Fixed_in_Apache_Tomcat_10.1.35
- https://tomcat.apache.org/security-11.html#Fixed_in_Apache_Tomcat_11.0.3
Environment
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Qlik Talend CICD Failed with Reference Projects: org.eclipse.aether.transfer.Art...
When attempting to build a set of items (jobs, routes, services, etc) from a parent project with a reference project, Maven and the P2 may only see th... Show MoreWhen attempting to build a set of items (jobs, routes, services, etc) from a parent project with a reference project, Maven and the P2 may only see the items in the parent. Additionally, there may be errors of certain items (child jobs, routines, etc) missing during different stages of the build; such as (but not limited to the following):
org.apache.maven.lifecycle.LifecycleExecutionException: Failed to execute goal on project <project_name>: Could not resolve dependencies for project org.example.<project_name>.job:<job_name>:jar:0.1.0: The following artifacts could not be resolved: org.example.<reference_project>.joblet:<joblet_name>:pom:0.1.0 (absent)
Resolution
When the YAML or Pipeline scripts being used with the orchestrator, Talend CICD may need to be modified, so that the parent and reference projects are checked out and copied into one folder. This process may depend on the orchestrator used (such as Jenkins/Cloudbees, Azure DevOps, Gitlab Actions, etc); for specific information, please check with your DevOps team for specific commands and process.
In short, the process should look similar to the following:
- Check out repository/branch where the reference project is located.
- Check out repository/branch where the parent project is located.
- Copy the reference project folder into a new folder, usually within the same working directory.
- Copy the parent project folder into the same folder as the reference project.
- Delete/Clean the original checked out folders from the working directory.
Cause
Most YAML or Pipeline scripts are setup to pull and checkout from one repository/branch; however, if a Reference Project is being used, it does require that repository/branch also be pulled down. If the reference project is not copied into the same folder as the parent project, Maven/Talend may only see the parent project checked out without reference project.
Environment
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Qlik Automate: only the owner can receive notifications for a failed automation ...
A user can enable failure notifications for automations in their profile settings. Reference: Notifications However, if the user is not the owner of a... Show MoreA user can enable failure notifications for automations in their profile settings. Reference: Notifications
However, if the user is not the owner of an automation hosted in a shared space, they will not receive the expected notification.
Only the automation owner will be alerted.
This behaviour is different than the one for application reloads, where tenant admins and people with permissions on a shared space can also be notified.
Resolution
This is a current limitation.
To provide Qlik with input on this limitation and suggest changes, head to Qlik's ideation portal, which our product teams actively monitor.Environment
- Qlik Automate
- Qlik Cloud
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Qlik Automate only sends one notification on automation failure
A user can enable failure notifications for automations in their profile settings. Reference: Notifications However, despite the automation failing se... Show MoreA user can enable failure notifications for automations in their profile settings. Reference: Notifications
However, despite the automation failing several times, only the original notification of the first failure is delivered.
Resolution
This is as designed.
Since automations can be run every 30 seconds, we want to avoid spamming the user with notifications. We therefore have a 6-hour window after a failure during which the user will not receive another alert.
Another can be sent after six hours.
Qlik plans to reduce the window from 6 hours to 1 hour. No estimated time for this change is known yet.
Environment
- Qlik Automate
- Qlik Cloud
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Update to Qlik Talend Nexus repository: downloading and installing missing JARs
Qlik is updating the Qlik Talend Nexus repository. The changes will be rolled out in a phased approach. The expected impact of Phase One (deployed Jul... Show MoreQlik is updating the Qlik Talend Nexus repository. The changes will be rolled out in a phased approach.
The expected impact of Phase One (deployed July 16th) is:
Qlik Talend Studio:
- Versions 7.2 to 8.0: No impact
- Versions 6.0.0 to 7.1.1: JAR files may no longer automatically download from Nexus
Qlik Talend Administration Center
- No impact
Resolution
For already installed Qlik Talend Studio instances:
- Missing JARs will be installed from the local Nexus as long as they are available.
- If the missing JAR is not available on the local Nexus, a download dialog will be shown, prompting the user to set up the JAR manually.
Newly installed Qlik Talend Studio instances:
Multiple options exist:
- Retrieve all JARs needed from the local Nexus (if available and set up)
- Copy .m2 of another Qlik Talend Studio instance and re-use it
- Manually download the JAR. The download dialog of the JAR will show a "...", allowing for manual setup.
Sometimes, the Download button for the required JARs may not show.
In those instances, select the JAR from the Current operation requests the following third party modules dialog:
Alternatively, open the Window (A) menu, click Show View (B) and Modules (C), and select the JARs from the Modules View (D).
Environment
- Qlik Talend Studio
- Qlik Talend Administration Center
This article will be updated with additional information as the second phase is announced (estimated time not yet available).
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Qlik Talend Administration Center Q and A: The MetaServlet commands createBranch...
Question After upgrading Talend Administration Center (TAC) to TPS-5612 (R2024-12) or later, why do the four MetaServlet commands createBranch, branch... Show MoreQuestion
After upgrading Talend Administration Center (TAC) to TPS-5612 (R2024-12) or later, why do the four MetaServlet commands createBranch, branchExist, createTag and deleteBranch not work as before and throw the error like below?
{"error":"Unknown command 'branchExist'","returnCode":2}
With the release of Talend Administration Center patch TPS-5612, project references and Git access have been removed from Talend Administration Center to improve the performance.
The following elements have been removed:
- Metaservlet commands: createBranch, branchExist, createTag and deleteBranch.
- Metaservlet parameters:
- loadAllBranchAndTag for listProjects command
- withReference for getProjectById and listProjects commands: Reference, repositoryState, references, or gitPassword do not exist anymore.
- defaultBranch for createProject parameter
- Project References page
- Git connection check in Configuration and Project pages
- Branch management
- Reference checkbox and Check connection button in the project form
- Reference/warning column in the project grid
- Clone repository when saving/deleting projects
- Configuration properties: svn.itemListsCachesSize, svn.whiteListBranches.enable, git.project.connection.check.timeout and git.whiteListBranches.enable.
- Add Lock will not verify if the branch exists.
Related Content
This is documented in the change notes here: https://help.qlik.com/talend/en-US/release-notes/8.0/r2024-12-administration-center
Environment
-
Qlik Talend Management Console Task Executions Failed: "Connection reset by peer...
In the Talend Management Console Cloud production environment (Remote Engine v2.13.x), task executions are repeatedly failing with the error: "Connect... Show MoreIn the Talend Management Console Cloud production environment (Remote Engine v2.13.x), task executions are repeatedly failing with the error:
"Connection reset by peer`at `org.talend.remote.jobserver.client.JobSenderClient.sendJob".
Resolution
Increase the value of "MAX_ARCHIVES_DIR_SIZE" in RE/etc/org.talend.remote.jobserver.server.cfg to accommodate larger job archives and prevent further upload failures.
For example
Changing the following value from 100G to 300G, up to your requirement
org.talend.remote.jobserver.commons.config.JobServerConfiguration.MAX_ARCHIVES_DIR_SIZE=100G The default is 100 G
org.talend.remote.jobserver.commons.config.JobServerConfiguration.MAX_ARCHIVES_DIR_SIZE=300G
Cause
Based on interpretation of RE logs and data, the "Connection reset by peer "error originates from JobLimitException. Specifically, the "MAX_ARCHIVES_DIR_SIZE" limit defined in RE/etc/org.talend.remote.jobserver.server.cfg file has been reached, which causes the job upload request to be rejected on FILE_SERVER_PORT 8004.
The obvious JobLimitException error message looks like:
Caused by: org.talend.remote.jobserver.commons.utils.io.JobLimitException: Current upload of job archive will exceed the allowed size of archive directory of: '107374182400' (configured in org.talend.remote.jobserver.commons.config.JobServerConfiguration.MAX_ARCHIVES_DIR_SIZE)
Since the error "Connection reset by peer "message is not directly indicative of this root cause, it is necessary to search for relevant keywords in RE/data/log to determine whether any of the following job size limits have been exceeded:
* `MAX_JOB_FILE_SIZE`
* `MAX_UNZIPPED_SIZE`
* `MAX_ZIPPED_ENTRIES`
* `MAX_ZIP_NAME_LENGTH`
* `MAX_UNZIPPED_FOLDER_NAME_LENGTH`
* `MAX_UNZIPPED_FILE_NAME_LENGTH`
* `MAX_ZIP_DEPTH`Environment
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Qlik Talend Cloud: Can't retrieve any project from Cloud, please ask for help f...
Talend Studio Can't retrieve any project from Cloud when connects to TMC, a warning appears stating that: "Can't retrieve any project from Cloud, plea... Show MoreTalend Studio Can't retrieve any project from Cloud when connects to TMC, a warning appears stating that:
"Can't retrieve any project from Cloud, please ask for help from the administrator."
Cause
The user who is connecting to TMC has not been assigned any projects.
Resolution
Assign this user to projects within TMC. For a detailed process, please refer to this Assigning users to projects documentation.
Related Content
Qlik Talend Cloud: Unable to connect Talend Studio to Talend Cloud with SSO enabled
Environment
- Talend Cloud 7.3.1, 8.0.1
-
Qlik Salesforce connector error INVALID_LOGIN:Invalid username, password, securi...
Testing a connection to Salesforce using the Qlik Salesforce connector fails with the error: INVALID_LOGIN:Invalid username, password, security token;... Show MoreTesting a connection to Salesforce using the Qlik Salesforce connector fails with the error:
INVALID_LOGIN:Invalid username, password, security token; or user locked out
Resolution
- Verify that the Username and Password used in the Qlik Salesforce connector configuration. This can be done by your Salesforce admin or by logging in to your Salesforce instance as an initial test.
- Verify that the security token is valid in Salesforce. You can also reset the security token by going to the Settings in your Salesforce profile and selecting Reset my Security Token.
Cause
The Salesforce user login credentials (username, password, or security token) are incorrect.
Environment
- Qlik Salesforce Connector
-
Qlik Sense Enterprise on Windows: Cannot change title font size in filter pane
When the list box is set to collapsed, its title size cannot be changed from the Styling tab. This is currently a product limitation. An improvement ... Show MoreWhen the list box is set to collapsed, its title size cannot be changed from the Styling tab. This is currently a product limitation.
An improvement is on Qlik's roadmap: VIZ-241
Environment
- Qlik Sense Enterprise on Windows
-
Request could not be completed due to a conflict error when changing Custom Prop...
Updating Custom Properties in the Qlik Sense Hub or changing the script in the Data Load Editor, loading data fails with the error: The request could ... Show MoreUpdating Custom Properties in the Qlik Sense Hub or changing the script in the Data Load Editor, loading data fails with the error:
The request could not be completed due to a conflict.
The app saves regardless of the error.
Resolution
Set AppStaticByteSizeUpdate.Enable to false.
By default, the setting AppStaticByteSizeUpdate.Enable in the repository.exe.config file is set to true. To change this:
- Go to C:\Program Files\Qlik\Sense\Repository
- Back up the repository.exe.config file or copy the entire Repository folder to a different location
- Open repository.exe.config in a text editor
- Set the value of the key AppStaticByteSizeUpdate.Enable from true to false
- Save the file
- Restart the Qlik Sense services
Internal Investigation ID(s)
SUPPORT-4002
Environment
- Qlik Sense Enterprise on Windows
-
Qlik Sense Enterprise on Windows and ODBC connection: loading data performance i...
Loading data from a QVD with a field containing NaN values will significantly affect the reload performance. A testing scenario is attached in this ar... Show MoreLoading data from a QVD with a field containing NaN values will significantly affect the reload performance.
A testing scenario is attached in this article, using the Qlik Sense app app_nan.qvf and the QVD table_with_nan_value.qvd.
Scenario One- Download the qvf and qvd
- Import the app app_nan.qvf
- Open the Data Reload Editor and update the created connection string
- Load the data; the reload will take approximately 50 seconds
Observation Two
- Open the Data Reload Editor
- Comment line 3
- Uncomment line 2
- Reload the data; the reload will be almost instantaneous. Using the coalese() function increased the reload performance.
Resolution
This has been investigated as SUPPORT-1818 and has been concluded to work as designed.
$numeric columns will be managed at the assembler level and not at the C++ level. That is correct and optimized since we expect numbers in that column.
When a NaN value appears, the assembler tries to decipher it, which takes time.
To work around this, transform the NaN values to Nulls on the data source side or before storing data in QVDs.
An example workaround can be found in How to change string to null() value (Qlik Community post).
Internal Investigation ID(s)
SUPPORT-1818
Environment
- Qlik Sense Enterprise on Windows
-
Windows authentication pop-up shown when uploading files in Qlik Sense on Window...
A Windows authentication pop-up is shown when uploading or deleting files, prompting the user to sign in. Both the Data Manager and Data Load Editor a... Show MoreA Windows authentication pop-up is shown when uploading or deleting files, prompting the user to sign in. Both the Data Manager and Data Load Editor are affected.
This occurs if:
- A Virtual Proxy prefix is used
- SSO authentication is used
- You are running Qlik Sense on Windows November 2024 IR to Patch 6
Resolution
Upgrade to November 2024 Patch 7 or any higher releases.
This is caused by QB-31249. The virtual proxy prefix was missing on requests related to /qrs/appcontent. As a result, a login dialog is displayed when uploading and deleting files. See Sense Enterprise on Windows release notes - November 2024 Initial Release to Patch 15 for details.
Workaround:
Three workarounds are available if an upgrade is not immediately possible.
Remove the Virtual Proxy Prefix
- Open the Qlik Sense Management Console
- Go to the Virtual Proxy
- Remove the Prefix
Add non-SSO users
Use a different file upload method
There are other methods to upload files, such as using Folders or other connectors. See Loading files from local and network file folders for an example.
Fix Version:
Qlik Sense November 2024 Patch 7 or any higher releases.
Cause
Product Defect ID: QB-31249
Environment
- Qlik Sense Enterprise on Windows