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QlikView not recognize change in supervisor settings

Article Number: 000002983 | Last Modified: 2019/01/17

Description

After adding a user as supervisor and completing the Task for a QVW the Supervisor has no Access / not listed as authorized user. 

Resolution

This is related to the Cache Expire time configured for the relevant Service. Before QlikView add a supervisor Account to all tasks the service is waiting for the next update. 

For example the default time for an Active Directory is 60 minutes, if the last update was just before adding the user, he will be shown after the next reload one hour later. 

For each Service you can configure the Cache Expire in the Settings Dialogue.

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Critical Issues

Experiencing a serious issue, please contact us by phone. For Data Integration related issues please refer to your onboarding documentation for current phone number.