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Knowledge

Users belonging to a group from another domain cannot access resources

Article Number: 000027634 | Last Modified: 2019/01/17

Description

Users belonging to domain A and being a member of a group created in domain B cannot access resources with the following rule:
((user.group="group1"))

Cause

Qlik Sense saves group name in a different format if they are from a different domain than the user.

Resolution

Users that are from a different domain than the group they belong to will have the group name with the following format in Qlik Sense:
CN=group1,OU=Users,DC=us,DC=domain,DC=local

This can be checked by going in the "Users" section in the QMC and clicking on the info button next to the user name.
User-added image

Therefore the security should use the following rule so that all users (from the same domain and from different domains) are included:
((user.group="group1" or user.group="CN=group1,OU=Users,DC=us,DC=domain,DC=local"))

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