How to troubleshoot failed Qlik Sense installations
Article Number: 000025255 | Last Modified: 2018/06/12
Qlik Sense can fail to install or upgrade for a very wide array of issues and this means that it can take some time to resolve cases around this especially if initial troubleshooting has not occurred.
The very first step to take when troubleshooting an installation problem is to look at the error message provided by the installer. If it does not contain a useful warning or instructions the next step is to look at the Qlik Sense installation logs.
Qlik Sense logs every step of the installation in great detail within the default windows Temp folder. This folder can be found by visiting %TEMP% in Windows Explorer. The log files in this folder will be named according to the following convention: Qlik_Sense_VERSION_YYYYMMDDHH224MI_XXX_Component.log
The very first log in the chain is an overview of the installation process and primarily can be used for letting you know which component failed to install.
Once you know the component that failed to install, open the log file for that component. These log files are unfortunately very long and the significant error message is rarely contained at the end of the file. Instead you will want to look for the point at which the rollback begins, this will often be half to two-thirds of the way through the file. Just before this point you should see the full error message received by the installation package.
If this error message does not contain sufficient information to resolve the problem please log a case with support and make sure to include the full installation log files.