Find Answers
Qlik Community
Collaborate with over 60,000 Qlik technologists and members around the world to get answers to your questions, and maximize success.
Join Us
Contact
Find Answers
Join Qlik Community
Collaborate with over 60,000 Qlik technologists and members around the world to get answers to your questions, and maximize success.
Join Us
Get Support
Have a Question?
Search Qlik's Support knowledge database or request assisted support for your highly complex issues.
Submit a Case
Talk with a Representative
Critical Issues
Experiencing a business critical issue? Please Contact us by phone. Click here to view phone numbers by region.
Contact UsWelcome Guest
Installed Qlik Products
My Environments
Log your environments to ensure faster and more targeted troubleshooting.
View Available Licenses
My Licenses
Understand your licenses to help you maximize your experience.
- ALERT: Qlik Product Download Page Click here
- ALERT: Support Alert Click here
Knowledge
Configuring Publisher to be able to make SSL connection to an SMTP email service
Article Number: 000002572 | Last Modified: 2019/04/23Description
Attempting to connect to Gmail SMTP server over port 587, Amazon SES over port 587 and Office Mail 365 over port 587 using SSL, but get a connection error. What needs to be done in order to make this connection work properly?
Environment:
Environment:
- QlikView all versions
Cause
Email servers may require encryption when sending email.
Resolution
Use the following steps to configure an SSL connection to an SMTP email service when using Publisher:
For Microsoft 365 service, use smtp.office365.com for address and port 587. Also see the following article for an alternative: Office 365 SMTP setup for Qlikview
- Browse to C:\Program Files\QlikView\Management Service and edit the QVManagementService.exe.config file.
- Look for string "UseSSLForSMTP". If the entry already exists, edit its value to "true"
- If "UseSSLForSMTP" does not exist, place the following two lines of code under the <!--****** SMTP ****** --> section:
- <!--The following allows SSL connections to an SMTP mail service-->
- <add key="UseSSLForSMTP" value="true"/>
- Browse to C:\Program Files\QlikView\Distribution Service and edit the QVDistributionService.exe.config file.
- Look for string "UseSSLForSMTP". If the entry already exists, edit its value to "true"
- If "UseSSLForSMTP" does not exist, place the following two lines of code under the <!--****** SMTP ****** --> section:
- <!--The following allows SSL connections to an SMTP mail service-->
- <add key="UseSSLForSMTP" value="true"/>
- "2-Step Verification": Disabled;
- "Access for less secure apps": Enabled
- Change the above settings from https://www.google.com/settings/security
For Microsoft 365 service, use smtp.office365.com for address and port 587. Also see the following article for an alternative: Office 365 SMTP setup for Qlikview
Get Answers
Find Answers
Get Support
Have a Question?
Search Qlik's Support Knowledge database or request assisted support for highly complex issues.
Submit a case
Talk with a Representative
Critical Issues
Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.