NPrinting Support Case Submission First Response Questions

[Frank_S]

Thank you for contacting the Qlik Support team!

In order to continue processing this case, please provide the following additional information:
We will need this additional information in order to accurately and thoroughly investigate the issue.

Please forward at your earliest convenience the following information.

• The version of NPrinting that you have installed in this format. NPrinting May. 2022 SRx

• If QlikView, is the version of QlikView Desktop installed on the NP server/engine the same version as the QV Server? Which version is in use. Show in this format: QV May. 2022 SRx

• If Qlik Sense, which version and patch is in use? Show in this format: QS November 2022 SRx
• Technical details of the NP, QS or QV host server/machines, NPrinting Designer Desktop (where applicable) including:

• Windows OS
• 32-bit or 64-bit environment
• Number of CPUs and amount of RAM
• Note: you may wish to use the following article to gather these details: https://community.qlik.com/t5/Support-Knowledge-Base/Windows-Commands-To-Retrieve-Environment-Inform...

• Are you upgrading or installing and configuring NPrinting for the first time? Perhaps a new TEST environment? Or is this an existing Production installation?

• When did you first notice the problem? Has this worked before?

• What type of report are you attempting to execute?

• Has there been a recent change in the environment, performed an Upgrade or Migration on your system

• Can you describe specific steps to help us reproduce this behavior?

• Send us a video or screen grab that demonstrates the behavior

• Any troubleshooting steps taken up to this point in an attempt to resolve the issue

• Please zip and attach the NPrinting Log Files to this case
  

  C:\ProgramData\NPrinting\Logs

• Please zip and attach the RabbitMQ Log Files to this case

  C:\ProgramData\NPrinting\RabbitMQ\log

• NPrinting License service logs

  C:\ProgramData\NPrinting\License\Logs

• For NPrinting On Demand, please enable HAR logging then run through the steps to reproduce the issue: https://community.qlik.com/t5/Official-Support-Articles/Save-network-web-traffic-HAR-XML-file-and-co...

In the meantime, please have a look at the following resources which may also assist in helping to resolve the issue.

• Have you tried the community? Lots of solutions and responses here as well: Qlik NPrinting Community
• Search our knowledge base: Qlik Support Knowledg Base 
• View our documentation: Qlik NPrinting Help Pages
• Enhance your knowledge and skills:: https://www.qlik.com/us/services/training
• Add your new Ideas here: https://community.qlik.com/t5/Ideas/idb-p/qlik-ideas
• Submit a Support Case