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Qlik Insight Bot Error: "You are not authorized to connect" in Qlik Sense HUB
Article Number: 000103580 | Last Modified: 2020/05/22Description
When installing the Qlik Insight Bot WebChat service on a separate Qlik Insight Bot server, you may experience Qlik Insight Bot Error: "You are not authorized to connect" when using the WebChat service from the HUB on the Qlik Sense Server
This is caused if the Qlik Insight Bot hostname and Qlik Sense server host names are on different sub domains which causes sessions that established on Qlik Sense server that are bound to Qlik Sense server hostname but not bound to Qlik Insight Bot hostname.
As a result the logs show "Unauthorised Access - Session empty / not found" error
If you installed Qlik Insight bot and created the communication with Qlik Sense and done the 3 steps below:
1. QIB webchat is enabled on Hub
2. When clicking on Bot icon in the HUB and send a message the user receives "You are not authorized to connect" error.
3. Logs show: Unauthorised Access - Session empty / not found"
Cause
This is caused if the Qlik Insight Bot hostname and Qlik Sense host name are on different sub domains which causes sessions that established on Qlik Sense server that are bound to Qlik Sense server hostname but not bound to Qlik Insight Bot hostname.
Resolution
You will need create a new Virtual Proxy in Qlik Sense QMC then set the "session cookie domain" to be ".dot.yourtopleveldomain.name"
This will guarantee that the sessions are bound to all subdomains under the top level domain and will resolve this issue
Then add the following in the Virtual Proxy Setup:
session cookie domain .topleveldomain.local (dot.yourtopleveldomain.name)
Access-Control-Allow-Origin:https://QIB Server domain:4431
Access-Control-Allow-Credentials:true
This will guarantee that the sessions are bound to all subdomains under the top level domain and will resolve this issue
Then add the following in the Virtual Proxy Setup:
session cookie domain .topleveldomain.local (dot.yourtopleveldomain.name)
Access-Control-Allow-Origin:https://QIB Server domain:4431
Access-Control-Allow-Credentials:true
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