Knowledge

Single Sign On (SSO) does not work when the HUB is launched by a link in Office 365

Article Number: 000101153 | Last Modified: 2020/05/20

Description

Single Sign on (SSO) is enabled to access Qlik Sense HUB for all users.
The users work with an Office 365 file containing the link to an app in the Sense HUB.

When users click on the link in the Office file, they are redirected to the Sense login page, as SSO were not working.
If they copy the link and paste it in the browser, the HUB is opened without authentication requests (that is correct).

The problem was not there before the upgrade to OFFICE 365. The SSO was working fine when the link was launched from the previous version of Office.

Environment:

Qlik Sense all versions

Cause

The problem is due to a general limitation in Office 365.

Resolution

This article provided by Microsoft explains the cause of the problem and offers a workaround.

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