PREFACE

The Knowledge Base or the KB is a self-service based application, it allows the user to search and acquire knowledge regarding the different products and services.
This is presented by a highly curated collection of articles and frequently asked questions.

ACCESSING the KB

To access the customer facing Knowledge Base you need to perform the followings:

1. Login to the Attunity Customer Portal.
2. Click on the Knowledge section (see below).

 

SEARCHING the KB

The recently added or modified articles will be listed in the Articles section (see screenshot below), this allows the user to view the recent articles.
To search for articles, enter your search phrase in the "Search Knowledge" textbox and hit ENTER.


 

FILTERS

1. Product/Version -- Allows you to filter by Product, for example Replicate and Version, for example 6.2.
2. Article Type -- This can be set to "All Article Types", or it can be set to a specific Article type, for example How To articles.

MAGIC KEYWORDS

The collection of articles is ever growing, and this means that searching for specific types of articles may be a challenge. For that reason we added some unique keywords that start word the prefix "kb". This prefix ensures uniqueness and allows the user to reach specific articles.

Here is a list of up to date keywords:
 

Keyword	Description
kb<Product>	Product related articles, for example: kbReplicate kbAEM kbSAP
kb<endpoint>	Endpoint related articles, for example: kbDB2 -- General DB2 kbDB2z -- DB2 Native Endpoint kbDB2i -- DB2i Endpoint kbPostgres
kb<articletype>	Related to article types, for example: kbFAQ kbHowTo
kb<article number>	A specific article based on it's number, for example: kb1637 kb1502  -- This article. Usually, support my supply the actual article number.
kbPerformance	Performance related articles.
kbMissingEvents kbMissingData	Missing data related articles.
kbLogMiner	Oracle LogMiner related articles.
...	...