Locked out of Qlik Sense Enterprise SaaS or Qlik Sense Business?
In some instances, it will be required to recover your Qlik Cloud Services instance due to a change in your IDP configuration. The following is required:
- Access to the original tenant setup email recipient's account
- Qlik Support and Site Reliability Engineering do not have access to configuration options available to the tenant admin. Additionally, we will not be able to easily identify the original admin. Please make sure you have this information before attempting recovery or making changes.
- IDP configuration information that has changed:
- OpenID configuration (Auth0)/ OpenID Connect metadata URI (Okta): This is the URL to the endpoint that provides configuration information for the OAuth clients to interface with the IdP using the OpenID Connectprotocol.
- Client ID (only for interactive): ID of the configured client at the IdP for interactive user authentication.
- Client secret (only for interactive): Secret for the client configured at the IdP.
- Realm (optional): Name to associate with the IdP. This is the same as the domain name in Windows and it is used for naming consistency in multi-cloud.
Environments
Resolution:
- Restore, recover or recreate IDP configuration from Auth0 or Okta.
- Navigate to as the original tenant setup email recipient's account and go to the recovery link: https://<tenant name>. <region>. qlikcloud.com/login/recover
- Follow the recovery steps.
- Access the management console by adding /console to your tenant address: https://<your tenant address>/console, or by using the navigation link Tenant settings under user profile in the hub.
- When your console is available, click Identity Provider and then recreate the IDP information with the information gathered above.
Managing identity providers
Additional Resources:
Managing identity providers
Setting up identity providers
Switching from Qlik Account to a corporate IdP configuration
Changing corporate IdP configurations
Qlik Cloud user forgets to copy Recovery Link
Qlik Cloud: Unable to access the recovery link
