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Join UsFrom NPrinting November 2018, due to RabbitMQ is on certificate base and the certificates is installed for the service account during the installation, when changing service account, those certificates will not be recreated.
Services may fail to start with similar lines as the following registered in the logs:
...
lik.NPrinting.WebEngine NP NOV18 IR Qlik.NPrinting.WebEngine.WebEngineWindowsService 20181221T194654.285+01:00 ERROR QLIKSERVER3 0 0 0 0 0 0 0 0 Unable to start WebEngine service. ERROR: System.InvalidOperationException: Found 0 certificates for RabbitMQ Certification Authority. Expected value is 1↓↓ at Qlik.NPrinting.RabbitMQCertificatesGenerator.RabbitMqCertificatesGenerator.GetRabbitMqCaPrivateKey() in at System.Threading.Tasks.Task.Execute()<-- Qlik.NPrinting.WebEngine NP NOV18 IR Qlik.NPrinting.WebEngine.WebEngineWindowsService 20181221T194654.301+01:00 INFO QLIKSERVER3 0 0 0 0 0 0 0 0 The service is stopping. Qlik.NPrinting.WebEngine NP NOV18 IR Qlik.NPrinting.WebEngine.WebEngineWindowsService 20181221T194654.301+01:00 INFO QLIKSERVER3 0 0 0 0 0 0 0 0 The service has stopped.
...
Environment:
! This is currently being investigated as a possible defect. Information provided here is given as is at the time of documenting. For up to date information contact support at support.qlik.com with the ID OP-8265 for reference.
Workaround:
Follow the instructions in How-to change NPrinting service account
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