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300 Error System: Server - GetDocumentInfo: Failed at create/open document <QVW path> GLE(The system cannot find the path specified.)
Article Number: 000074246 | Last Modified: 2019/05/14Description
When trying to open a dashboard that doesn't exist in any mounted folder the error below is found in the QVS event logs:
300 Error System: Server - GetDocumentInfo: Failed at create/open document <QVW path> GLE(The system cannot find the path specified.)
300 Error System: Server - GetDocumentInfo: Failed at create/open document <QVW path> GLE(The system cannot find the path specified.)
Environment:
- QlikView all versions
Cause
The .QVW file was removed and no longer exist in the specific storage location.
Resolution
It is necessary to verify if someone is trying to open a file that was before in the mounted files or was transferred to a different folder. This can happen if a web browser is being used to try to open the dashboard, or if another QVW has a link pointed to the missing document.
The Event logs will allow to track the sessionid associated with the error what will allow to identify the userID.
...
20190430T231520.000+0200 4 700 Information Ticket created: Ticket (4362F09A5B4D7F441B18EC8021C5B0B3AA1C6680) for DOMAIN\Administrator.
87ada06e-6c56-4251-bf50-fbd6c15e0d66
...
20190412T231744.000+0200 20190430T231520.000+0200 1 300 Error System: Server - GetDocumentInfo: Failed at create/open document \\dc1\share\Front-end\QvsRoot\access pointpgo\test.qvw. GLE(The system cannot find the path specified.)
87ada06e-6c56-4251-bf50-fbd6c15e0d66
...
20190430T231521.000+0200 2 500 Warning Document Load: The document \\dc1\share\Front-end\QvsRoot\access pointpgo\test.qvw failed to load because it couldn't be found [1003].
...
The Event logs will allow to track the sessionid associated with the error what will allow to identify the userID.
...
20190430T231520.000+0200 4 700 Information Ticket created: Ticket (4362F09A5B4D7F441B18EC8021C5B0B3AA1C6680) for DOMAIN\Administrator.
87ada06e-6c56-4251-bf50-fbd6c15e0d66
...
20190412T231744.000+0200 20190430T231520.000+0200 1 300 Error System: Server - GetDocumentInfo: Failed at create/open document \\dc1\share\Front-end\QvsRoot\access pointpgo\test.qvw. GLE(The system cannot find the path specified.)
87ada06e-6c56-4251-bf50-fbd6c15e0d66
...
20190430T231521.000+0200 2 500 Warning Document Load: The document \\dc1\share\Front-end\QvsRoot\access pointpgo\test.qvw failed to load because it couldn't be found [1003].
...
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