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Knowledge
Randomly and intermittently RIM nodes go offline or files failing to save or gain access
Article Number: 000073416 | Last Modified: 2021/06/29Description
A client may experience RIM node(s) show a state of Cannot be contacted
Environment
Environment
- Qlik Sense Enterprise - All
Cause
The service account is assumed to have full effective NTFS permissions and privileges to the entire folder contents, but sometimes this is not the case.
Resolution
Re-Set permissions on the log folders that the service account must have guaranteed full control on.
Navigate to each folder listed one at a time ...
Right click (R-Click) on each folder below and select -> Properties -> Security Tab -> (highlight administrators) Advanced -> Bottom Left select (change permissions/enable inheritance) -> Check "Replace all child object permission entries from this object" -> Apply
C:\Program Files\Common Files\ R-Click on Qlik folder
C:\Program Files\ R-Click on Qlik folder
C:\ProgramData\ R-Click on Qlik folder
x:\QlikShareFolder R-Click on Qlik folder
Do this on all nodes.
Not all folders will appear on RIMS.
NOTE: this can be performed on any folder where you believe the Service Account should have full permissions
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Critical Issues
Experiencing a serious issue, please contact us by phone. For Data Integration related issues please refer to your onboarding documentation for current phone number.
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