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Nprinting upgrade fails on Qlik.Nprinting Repository Server and rolls back.
Article Number: 000072882 | Last Modified: 2019/04/24Description
The upgrade fails on installing the Qlik.Nprinting Repository Server.
The following error can be found in installation log
Action 13:20:57: CreateBackupFile.
MSI (s) (24:20) [13:20:57:447]: Executing op: CustomActionSchedule(Action=CreateBackupFile,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (24:04) [13:20:57:487]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3470.tmp, Entrypoint: CAQuietExec64
CAQuietExec64: Error 0x800700c1: Command failed to execute.
CAQuietExec64: Error 0x800700c1: QuietExec64 Failed
CAQuietExec64: Error 0x800700c1: Failed in ExecCommon64 method
CustomAction CreateBackupFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 13:20:57: InstallFinalize. Return value 3.
The Qlik.Nprinting.Manager.exe (%ProgramFiles%\NPrintingServer\Tools\Manager) is 0kb
Environment:
NPrinting 17 and later
The following error can be found in installation log
Action 13:20:57: CreateBackupFile.
MSI (s) (24:20) [13:20:57:447]: Executing op: CustomActionSchedule(Action=CreateBackupFile,ActionType=11265,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (24:04) [13:20:57:487]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3470.tmp, Entrypoint: CAQuietExec64
CAQuietExec64: Error 0x800700c1: Command failed to execute.
CAQuietExec64: Error 0x800700c1: QuietExec64 Failed
CAQuietExec64: Error 0x800700c1: Failed in ExecCommon64 method
CustomAction CreateBackupFile returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 13:20:57: InstallFinalize. Return value 3.
The Qlik.Nprinting.Manager.exe (%ProgramFiles%\NPrintingServer\Tools\Manager) is 0kb
Environment:
NPrinting 17 and later
Cause
The Qlik.Nprinting.Manager.exe is corrupted. So it dosn't work to do a backup in the upgrade
Resolution
Replace the %ProgramFiles%\NPrintingServer\Tools\Manager folder with a copy from another installation with the same version
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