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Base Map Property No Longer Present in Default / Native Map Chart Properties
Article Number: 000070495 | Last Modified: 2019/04/02Description
In a default Qlik Sense map, the Properties > Map settings > Base map property sometimes disappears and the images of Default, Pale, Satellite, Projection, and None are all missing and the text heading of "Select a map type" is gone as well. They are not listed in the properties panel at all.
Environment:
QLik Sense April 2018
Sometimes the map object becomes corrupted and the base map property cannot be restored. The chart must be deleted and recreated to get the bae map back.
Cause
This issue was caused by lack of internet access to maps.qlikcloud.com
and also related bug GEO-1100 described above, which was confirmed by R&D to be fixed in the Feb 2019 release.
and also related bug GEO-1100 described above, which was confirmed by R&D to be fixed in the Feb 2019 release.
Resolution
This issue was found to be related to internet access to maps.qlikcloud.com and also to the use of native Qlik Sense map charts and GeoAnalytics extension based maps together.
If the user running the app does not have access to maps.qlikcloud.com, then the base map disappears from the chart and also the Base Map setting in properties disappears. Qlik Support was not able to recreate the issue where the chart became corrupted, but we were able to verify that the base map option does in fact disappear from properties while the user does not have internet access to maps.qlik.com. This can happen if the user is a guest on the network and does not have rights to get to the site, or some similar situation. When the user gets access to this site or when the next user accesses the app, the base map should reappear in the map chart and the base map properties should also reappear.
There was a bug filed for issues similar to these when native map charts and GeoAnalytics extensions maps were used together. The Satellite option was missing from the Base map properties. This behavior has been resolved in Feb 2019.
If you are facing the issue with the basemap being missing, then confirm that the user can access the maps.qlikcloud.com site. This can be done using Chrome Developer Tools and reviewing the Network tab for errors. If both native maps and maps from locally installed GeoAnalytics server are being used together and you see issues where the Base mapis missing or the Base map related properties while editing the map are missing, this should be resolved on Feb 2019 or above.
If the user running the app does not have access to maps.qlikcloud.com, then the base map disappears from the chart and also the Base Map setting in properties disappears. Qlik Support was not able to recreate the issue where the chart became corrupted, but we were able to verify that the base map option does in fact disappear from properties while the user does not have internet access to maps.qlik.com. This can happen if the user is a guest on the network and does not have rights to get to the site, or some similar situation. When the user gets access to this site or when the next user accesses the app, the base map should reappear in the map chart and the base map properties should also reappear.
There was a bug filed for issues similar to these when native map charts and GeoAnalytics extensions maps were used together. The Satellite option was missing from the Base map properties. This behavior has been resolved in Feb 2019.
If you are facing the issue with the basemap being missing, then confirm that the user can access the maps.qlikcloud.com site. This can be done using Chrome Developer Tools and reviewing the Network tab for errors. If both native maps and maps from locally installed GeoAnalytics server are being used together and you see issues where the Base mapis missing or the Base map related properties while editing the map are missing, this should be resolved on Feb 2019 or above.
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