Windows Event logs report error FATAL: password authentication failed for user "qlogs_reader"

[Sonja_Bauernfeind]

The Windows Event log reports: 

FATAL: password authentication failed for user "qlogs_reader"  DETAIL: Password does not match for user "qlogs_reader"
Connection matched pg_hba.conf line 80: "host all all ::1/128 md5"

This indicates that the wrong password is being passed for the qlogs_reader user. 

Resolution:

To correct the password:

1. Stop all Qlik Sense services, except the Database Repository.
2. Open a command prompt (with administrative privileges)
3. Go to C:\Program Files\Qlik\Sense\Logging with...
   

   cd "C:\Program Files\Qlik\Sense\Logging"​

4. Run these commands in that order: 
   

   "C:\Program Files\Qlik\Sense\Logging"\Qlik.Logging.Service.exe setup --hostname FQDNofTheDatabase --port 4432 --postgres_user postgres --postgres_pswd PostgresUserPassword --writer_pswd IntendedWritePassword --reader_pswd ReaderWritePassword​

   "C:\Program Files\Qlik\Sense\Logging"\Qlik.Logging.Service.exe update --hostname FQDNofTheDatabase --port 4432 --postgres_user postgres --postgres_pswd PostgresUserPassword --writer_pswd IntendedWritePassword --reader_pswd ReaderWritePassword --database_logging off

5.  Restart the server host.

Environment:

Qlik Sense Enterprise on Windows