Environment
QlikView 12.XX
Description
The QlikView Management Service (QMS) sends a check to the QlikView Distribution Service (QDS) every ten seconds to check if QDS is running. If this timeout is exceeded, the QMS logs may contain the below error:
Error Failed to retrieve QDS info: System.ServiceModel.CommunicationException: QDS did not respond to request. Last exception (for http://<servername>:4720/QDS/Service): The request channel timed out while waiting for a reply after 00:00:10. Increase the timeout value passed to the call to Request or increase the SendTimeout value on the Binding. The time allotted to this operation may have been a portion of a longer timeout. QDS did not respond to request.
Cause
The QlikView Management Service (QMS) sends a check to QlikView Distributions Service (QDS) every ten seconds to see if QDS is running. In some environments, the timeout setting may need to be increased.
Resolution
The GetQdsInfoTimeOutInMs setting in the %ProgramFiles%\QlikView\Management Service\QVManagementService.exe.config file governs the timeout value that QMS waits on the response from QDS. In a very busy environment with clustered Distribution Service nodes, this value may need to be increased. Monitor and read the Management Service logs carefully to determine if messages regarding this timeout are occurring often, and if so, increase the value to alleviate most of the log entries. This setting is hidden by default, and has a default value of 10000 ms.
To change the value, follow the below steps:
1. Stop QMS and QDS services (if running a clustered Publisher environment, stop QDS service on all QDS nodes)
2. Navigate in Windows File Explorer to %ProgramFiles%\QlikView\Management Service and open the QVManagementService.exe.config file for editing
3. Under the under the QlikView Management Service - GENERAL heading, insert
<!-- GetQdsInfoTimeOutInMs -->
<add key=" GetQdsInfoTimeOutInMs " value="XXXX"/> (where XXXX = desired value)
4. Save QVManagementService.exe.config
5. Restart QMS and QDS services
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