User getting logged out of Qlik Sense while working with the Data Load EditorArticle Number: 000057981 | Last Modified: 2018/10/18
When accessing the Qlik Sense server via various networks or locations, the WebSocket communication may get blocked, failed or timed out caused by certain device connection idle settings within a specific network. For example accessing Qlik Sense server from an office works but accessing from home fails.
When accessing from home the user may be connecting via their ISP to their organisation private network then to the Qlik Sense server.
The issue could be within a device within the ISP network that is causing the websocket communication to fail.
When users are working from the office there may be no issues so the problem may clearly be within the network that is outside the office.
As a result this can cause the system to detect no user activity when working with the data load editor and result in sessions expiry and user to get automatically logged out.
Websocket activity is counted as session activity when using the data load editor.
In Qlik Sense April 2018 and above, there is a known issue with the data load editor auto save process that is being looked for a fix in future releases.
As mentioned above, auto save functionality would help maintain the session alive for longer as there will be Websocket activity, however the auto save frequency then will need to be set to be more frequent. ( 2 minutes )
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