Get detailed NPrinting logs for CEF rendering errors and for Qlik Sense connection problems

[Sonja_Bauernfeind]

It is possible to have more detailed information on errors that occur when connecting to Qlik Sense. Follow the instructions in the "Resolution" paragraph.

Environment

• Qlik NPrinting  April 2020 and earlier versions

Resolution:

Detailed information about the problems that an NPrinting encounters working with Qlik Sense are stored in this folder:
C:\ProgramData\NPrinting\Logs\reporting_web_renderer_logs

It is possible to generate even more accurate logs in the same folder following these steps:

1.  Stop the NPrinting Engine service.
2. Open the "engine.config" file in C:\Program Files\NPrintingServer\NPrinting\Engine.
3. Go to the paragraph called
      =====================================
         Sense rendering configuration
       =====================================
4. Find this row:
   <!-- <add key="webrenderer-args" value="-l=info -port=51051 -e=1" /> -->
   Un-comment it and write "trace" instead of info. The row should look like
   <add key="webrenderer-args" value="-l=trace -port=51051 -e=1" />
5. Find and un-comment the row
   <add key="webrenderer-mashup-qs" value="logging=net,ws" />
6. Restart the NPrinting Engine service.
7. Replicate the issue
8. Zip and Upload the entire set of NPrinting logs to the support case "C:\ProgramData\NPrinting\Logs\"