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New activation or password reset link results in "expired link/token expired"

Article Number: 000054807 | Last Modified: 2019/07/31

Description

When receiving a new activation/password reset email from noreply@qlik.com, clicking on the activation/password reset link returns the following error:

User-added image

Resolution

  1. Generate a new password reset email, copy the URL of the activation link in the email and paste it in an incognito window. If this does not solve the issue proceed with the next steps.
  2. Check if you are using any link protection 3rd party software (example: Mimecast).
  3. Link protection software consumes the Qlik ID activation/password reset link upon self verification, making the link expired before users are being able to click on it.
  4. Contact your IT department and ask them to whitelist "qlik.com" and "sendgrid.net" in the link protection 3rd party software settings.
  5. Generate a new activation/password reset email by using this link: https://qlikid.qlik.com/lostpwd
  6. If the error is still displayed when clicking on the new link, contact Customer Support. See How to create a case as a guest

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Collaborate with over 60,000 Qlik technologists and members around the world to get answers to your questions, and maximize success.

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Get Support

Have a Question?

Search Qlik's Support Knowledge database or request assisted support for highly complex issues.

Submit a case
Talk with a Representative

Critical Issues

Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.