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Session Lost in QlikView AccessPoint with TicketData.pgo file error

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Sonja_Bauernfeind
Digital Support
Digital Support

Session Lost in QlikView AccessPoint with TicketData.pgo file error

Last Update:

Feb 20, 2023 8:57:54 AM

Updated By:

Sonja_Bauernfeind

Created date:

Feb 20, 2023 8:57:54 AM

The QlikView AccessPoint reports an error to end users:

Session Lost

The error is intermittent.

Reviewing the QlikView Server Event logs shows the following error:

PGO: QLoad failed. Failed to load latest data from file: \\"path"\TicketData.pgo

 

Resolution

The TicketData.pgo file is likely unreadable or corrupted. To resolve the issue, we will rename/delete the file. No data is lost.

  1. Stop the QlikView Server service(s)
  2. In a Windows file browser, locate the TicketData.pgo file (see How to backup PGO files for file locations
  3. Rename the TicketData.pgo file
  4. Restart the QlikView Server service(s)

 

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Last update:
‎2023-02-20 08:57 AM
Updated by: