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App import does not work anymore: App not found (Could not find app) (HTTP code: 500) or The user name or password is incorrect

Article Number: 000054144 | Last Modified: 2018/10/26

Description

Qlik Sense App imports fail. The QlikSenseUtil may show port 4241 unavailable.

While importing an app or working with an app, the following errors are logged:
 
Import app 500 App not found [1003]: App not found (Could not find app) (HTTP code: 500)

[Repository log:]
 
Command=Import app;Result=500;ResultText=Error: IO 
Not available Repository ManagementAccess /qrs/app/upload Import app 500 The user name or password is incorrect.↵↓ (HTTP code: 500)


Environment:
Qlik Sense April 2018 and up

Cause

Settings were not updated during the migration.

Resolution

Make a backup of the QSR database before doing the next steps.
  1. Stop all services beside the Qlik Sense Repository Database
  2. open a administrative command promt
  3. connect to the database using: C:\"Program Files"\Qlik\Sense\Repository\PostgreSQL\9.6\bin\psql.exe -h localhost -p 4432 -U postgres -d QSR -e
    1. note it might be another folder like 9.3 for the database for older versions of Sense
  4. Type in \x to enable extended mode on the terminal
  5. run SELECT "AppImportFolder" FROM "RepositoryServiceSettings";
  6. run SELECT "Temporaryfilepath" FROM "ServerNodeConfigurations";
  7. check if the AppimportFolder is at the share the actual system is using. If its not please follow to step 9
  8. check if the Temporaryfilepath is accessable for the current serviceuser if not please continue with step 10
  9. run UPDATE "public"."RepositoryServiceSettings" SET "AppImportFolder"='\\newservername\share\apps' WHERE "AppImportFolder"='\\oldservername\share\apps';
  10. run UPDATE "public"."ServerNodeConfigurations" SET "Temporaryfilepath"='C:\temp\' WHERE "Temporaryfilepath"='C:\Users\serviceuser\appdata\local\temp\'; 
    1. ​alternativly to the path of the new service user if you for example changed that one, "Temporaryfilepath"='C:\Users\newserviceuser\adppdata\local\temp', or a path which can be accessed by all users like ' C:\ProgramData\Qlik\Sense\Temp'


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