The QlikView Server uses port 4747 and the QlikView QVP protocol to communicate with other services, as well as directly with clients using the Internet Explorer Plugin or QlikView Desktop.
For an overview on where the QlikView Protocol is used, please reference the QlikView Help site
When the port 4747 is not available, communication with, for example, the Distribution Service or WebServer is not possible. End Users may then also see connections failing when attempting to open .qvw documents on the AccessPoint using the Plugin or Desktop Client.
Possible symptoms include (but are not limited to):
- Failing tasks (Distribution errors)
- Users unable to use Internet Explorer Plugin or Desktop Client
- Internet Explorer Plugin Desktop Client are unusually slow
- WebServer reports No Server on AccessPoint
Example error messages from QlikView Distribution Service to the QlikView Server:
Error Failed to connect to QlikView Server. This error is most likely because the server is not contactable or that the account the QlikView Distribution Service is running as is lacking permissions. Address=<Server Name>:4747, Exception=System.Exception: The communication with QlikView Server failed (TimedOut)!
Warning Could not connect to QVS. QVS=qvp://<Server Name>
Example error message from QlikView WebServer to the QlikView Server:
Information Connect to server: <Server Name>
Warning Fail Connect to: <Server Name>
Example message in the QlikView WebServer when port 4747 is blocked from client to server, but otherwise available between the services:Request received [GET]: http://localhost/QvPlugin/opendoc.htm?document=allocation performance.qvw&lang=en-
Information Request received [POST]: http://localhost/scripts/QVSTunnel.dll?host=qlikserver1
Information Tunnel-request: || <QVS
Plugin and Desktop Client only: A Firewall or Proxy is blocking port 4747 and cannot be reconfigured
If port 4747 is not available, the Internet Explorer Plugin and Desktop Client will automatically attempt to switch to tunneling.
Tunnel communication packages the communication into a port 80 (or 443) tunnel. While communication is then possible, performance will be impacted substantially.
Tunnel communication is automatically configured for the QlikView WebServer.
For Microsoft IIS see How To ConfigureTunneling Using Microsoft Internet Information Server (IIS)
It is recommended to ensure port 4747 is made available for all clients, or to otherwise switch users over to use the Full Browser Client