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Cannot add extension in QMC

Article Number: 000051953 | Last Modified: 2018/11/07

Description

Adding an extension in QMC fails with error "can't add extension". The extension is valid and can be successfully imported in other environments.
Environment details:
Qlik Sense Enterprise Shared persistence

Cause

The shared location configured during Qlik Sense installation may have been deleted or the Qlik Sense service user may have lost access to it.

Resolution

Verify that the shared location configured during Qlik Sense Installation exists and the Qlik Sense service user has access to it. The configured shared locations can be seen in the 'ServiceCluster' section in QMC. In QMC, navigate to Configure System->Service Cluster.

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Critical Issues

Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.