Qlik Sense Service cannot be started. System.ArgumentException: LogHelper not initiated. UsedByService is Undefined
Article Number: 000047715 | Last Modified: 2019/03/27
Description
Environment: Qlik Sense all versions
Qlik Sense services won't start. 'System.ArgumentException: LogHelper not initiated. UsedByService is Undefined' is logged in the Windows Application Logs.
Service cannot be started. System.ArgumentException: LogHelper not initiated. UsedByService is Undefined at Qlik.Sense.Common.Logging.LogMaster.GenericLogCreate(IEnumerable`1 logParameters, String userDirectory, String userId, String origin, String proxySessionId, String proxyPackageId, String requestSequenceId, String objectId, String objectName, String commandSignature, String context, UseCase useCase, Int32 resultCode, String resultText, String message, Exception exception, SecurityClass securityClass, String clientHostAddress) at Qlik.Sense.Common.Logging.LogMaster.AddServiceLogging(IQSLogManager logManager, Type type, QSLogLevel logLevel, ICallContext callContext, String objectId, String objectName, String context, UseCase useCase, Int32 resultCode, String resultText, String message, Exception exception) at Qlik.Sense.Common.Logging.LogMaster.AddServiceLogging(IQSLogManager logManager, Type type, QSLogLevel logLevel, UseCase useCase, Int32 resultCode, String resultText, String message, Exception exception)
Error 1068 also could be present while trying to start the Qlik Sense service
Cause
Qlik Sense Service account has been removed afterward for company policies.
Resolution
Make sure the Qlik Sense Service Account is part of the local Admin Group in that server (or correct groups as we do support non-local admins). Sometimes it can be removed due to a group policy push.
Possibly due to corrupt performance counters. so a rebuild performance counters should be tried. https://support.qlik.com/articles/000009499
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