Qlik Sense June 2017 and later - Unable to Upgrade/Patch - Patch was uninstalled with exit code: -1Article Number: 000045707 | Last Modified: 2018/10/19
A Patch is a cumulative that you install on top of the major release.
If you upgrade from one major release to another (Ex: Qlik Sense June 2017 -> Qlik Sense November 2017) or if you install a more recent Patch (Ex: Qlik Sense June 2017 Patch 1 -> Qlik Sense June 2017 Patch 3), the already installed patch will need to be removed.
It can happen for some reason that the installer cannot handle this steps which will make your upgrade or patch failing.
To verify that you can go to installation logs (They are located in the Temp folder of the user proceeding with the upgrade or patch)
Open the latest logs xxx_PostgreSQL.log and search for the string Error Code 1603.
If you see the following then please follow below instruction
Action 16:20:01 12 Uninstalling patch Action 16:20:10 95 Patch was uninstalled with exit code: -1 CustomAction CA_UninstallPatch returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)Environment:
Qlik Sense June 2017 and later
- Antivirus Scans
- Security Policy
- File(s) locked
Before doing anything, please make sure that you have a backup of your Qlik Sense environment (see help.qlik.com)
To do so you have two possibilities:
- In Control Panel -> Programs -> Programs and Features -> Installed Updates -> Select the Qlik Sense Patch and press Uninstall
- Run the installer corresponding the Patch you have already installed and it should propose you to Uninstall it
Please keep in mind that the process of upgrading and patching a Qlik Sense Environment is documented on our online documentation (Make sure you select the version corresponding to your environment)
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