NPrinting On-Demand reports are not generated. Bookmark with id Server\XXXX-XXX could not be found error

[Sonja_Bauernfeind]

NPrinting on-Demand is installed and configured correctly, the On-Demand button is visible. You can click on the button, choose the report and the format and run it. The execution starts but ends with an error.
This error is shown in the scheduler logs:

Bookmark with id Server\XXXX-XXX could not be found

Open the Source QlikView document with QlikView Desktop and go to Bookmarks>More. No bookmark is present in the User Bookmark window.

Environment:

Qlik NPrinting 17 and later

Resolution

1. Are Server Objects Allowed?

1. Open the QlikView Management Console 
2. Go to System > Setup >
3. Select the QlikView server and choose Documents in the ribbon bar.
4. Verify that the "Allow Server Objects" option is checked.
   
   

2. Does the QlikView mount have too many sub-folders?

A commonly seen performance impact is caused by the QlikView Document folder having too many sub-folders or files unrelated to Qlik stored in the same location as the .qvw files. Please remove unnecessary files and folders or move the document to the root folder of QlikView Document folder for an initial test. 

3. Are Server Objects allowed as per the license?

It is possible that your license does not allow you to check this option. If so, you have to enable session access in the connection and for each user that uses NPrinting On-Demand. See the Qlik Online Help for details. 

This problem occurs because bookmarks cannot be shared between users if the "Allow Server Objects" option is not checked. This means that the bookmarks created by the Users when launching the On-Demand request cannot be reached by NPrinting.

Another cause could be that you have two connections to the same QlikView document in the same NPrinting App. In this case, in the nprinting_scheduler_dev.log file you will get entries for both connections during attempted On-demand report generation (see bold in example excerpt below):

Qlik.NPrinting.Scheduler    18.19.6.0    Qlik.NPrinting.Scheduler.Service.LoadBalancer    20180914T015905.735+02:00    DEBUG    QLIKSERVER2    Nprinting Task Identity    0    0    0    0    0    0    0    0        6374    Workload    PrioritizedWorkload    DynConnWeight    WeightedWorkload    #Req    Startup    Shutdown    1bced5eb-bed0-41e1-8c30-bc86137c7edb            
Qlik.NPrinting.Scheduler    18.19.6.0    Qlik.NPrinting.Scheduler.Service.LoadBalancer    20180914T015905.735+02:00    DEBUG    QLIKSERVER2    Nprinting Task Identity    0    0    0    0    0    0    0    0    navigator=qlikview;documentpath="\\Qlikserver2\cases\SALESDEMO\Sales Demo.qvw"    1,1(0,0,0)    2777    2777    1.000    2777    1    5000    500    1bced5eb-bed0-41e1-8c30-bc86137c7edb            
Qlik.NPrinting.Scheduler    18.19.6.0    Qlik.NPrinting.Scheduler.Service.LoadBalancer    20180914T015905.735+02:00    DEBUG    QLIKSERVER2    Nprinting Task Identity    0    0    0    0    0    0    0    0    navigator=qlikview;documentpath=qvp://qlikserver3/SalesDemoQVP.qvw    1,0(0,1,0)    0    0    1.000    0    0    18310    1831    1bced5eb-bed0-41e1-8c30-bc86137c7edb    

4. Is the host parameter specified ?

If the QlikView document is opened with a direct URL or from a third party system, it can happen that the host parameter hasn't been specified in the URL. This will cause On-Demand to fail with the error in this article.

The host parameter is needed to process the temporary bookmarks needed during the On-Demand report generation.