Trying to edit a new office report (MS Excel, PPTX or Word) in NPrinting designerScenario 1:
What is the expected result? The NPrinting designer opens and I can edit the template
What is the actual result? Excel opens but produces an error
Clicking on the Edit Template button again results in an error that only one instance can run at a timeScenario 2:
A previous forcible closure of the NP designer results in template error message and when clicking 'OK' a completely blank report designer template opens.
1. Another 2nd instance of NPrinting is started
2. An MS Office process was left open after forcibly close the NP designer via the task manager. If the designer is not closed cleanly, the ms excel process is left open and must be shut down manually in the windows task manager.
To resolve this issue:Scenario 1:
Just close the open second instance of the NP designerScenario 2:1. Reboot the designer computer
or2. Open Task Manager3. End task on Qlik NPrinting Designer
process4. End Task on the MS Excel process