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Qlik Geo Analytics service not starting

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Sonja_Bauernfeind
Digital Support
Digital Support

Qlik Geo Analytics service not starting

Last Update:

Jul 7, 2021 4:49:54 AM

Updated By:

Sonja_Bauernfeind

Created date:

Nov 23, 2017 1:20:10 PM

The Geo Analytics Service is not starting.

 

Environment:

Qlik GeoAnalytics 

 

Looking at the current log it's clear that 64bit compiled Geo Analytics exe is calling 32 bit Java.

Note:

If the service fails to run on 64bit Windows it might be due to a mismatch between Java and the Qlik  GeoAnalytics Server service executable.

The logs report: 

[2017-11-20 04:54:35] [info]  [ 4016] Starting service...

[2017-11-20 04:54:35] [error] [ 4016] %1 is not a valid Win32 application.

[2017-11-20 04:54:35] [error] [ 4016] Failed creating java C:\Program Files (x86)\Java\jre1.8.0_151\bin\client\jvm.dll

[2017-11-20 04:54:35] [error] [ 4016] %1 is not a valid Win32 application.

[2017-11-20 04:54:35] [error] [ 4016] ServiceStart returned 1

Caused by a mismatch of Java version and code running on it. Example: 64bit java with 32bit code fails  or 32bit java with 64 bit fails. 

 

Resolution:

 

Remove 32bit Java and Install 64Bit Java and set it to be the default version.  If the 32-bit Java version is required, install the 64-bit version and point it into the correct location as per GeoAnalytics Server service fails with windows error code 1.

Alternatively, switch to the  32-bit GeoAnalytics Server.

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Last update:
‎2021-07-07 04:49 AM
Updated by: