Qlik Sense 3.2.X or earlier / iPhone IOS11 - Unable to see objects when opening an application
Article Number: 000042419 | Last Modified: 2018/06/12
Trying to access Qlik Sense 3.2.X or earlier with an iPhone IOS11 can cause unexpected behaviors.
For example we noticed that you could access the hub and open application but once you open a sheet you will notice that none of the charts/objects are visible.
Looking into the Proxy -> Trace -> Audit logs you will notice websocket connectivity issues when the user tries to open the application.
IOS 11 has been released after Qlik Sense 3.2.X and therefore Qlik Sense has never been tested against this version.
Note the mobile app was not released until Sept2017, so it is implied this behavior occurs for mobile browsers.
See Qlik Sense Mobile for iOS Compatibility Matrix
for information on mobile app compatibility by Qlik Sense version.
The described behavior does not seem to occur anymore in Qlik Sense June 2017 so we highly recommend to upgrade your environment to the latest version of Qlik Sense.