Qlik Sense - Unable to access the Qlik Sense Hub after upgrade- The service did not respond or could not process the requestArticle Number: 000042418 | Last Modified: 2018/06/12
Access to the QMC works fine.
To proceed with the upgrade you have followed instructions provided here: http://help.qlik.com/en-US/sense/November2017/Subsystems/PlanningQlikSenseDeployments/Content/Deployment/Upgrading-versions-earlier-than-312.htm
After looking into the HubService logs (By default stored in C:\ProgramData\Qlik\Sense\Log\HubService) you may find an error message like.
7 20171104T104422.052+0100 QlikServer1.domain.local 0.16.4 Global ERROR [ Error requesting GET https://QlikServer1.domain.local:4242/qrs/license/ ] - Error: Hostname/IP doesn't match certificate's altnames: "Host: QlikServer1.domain.local. is not cert's CN: QlikServer1"
This can occur because when you followed the instruction of reinstalling Qlik Sense to restore the database, at some point the installer asked you to enter the hostname you wanted to use for Qlik Sense.
If you have entered another host name than the one used before the upgrade then this mismatch will occur.
- Uninstall Qlik Sense. Accept the defaults when uninstalling to preserve the certificates settings.
- In the Command Prompt window, navigate to the folder containing the Qlik_Sense_setup.exe file
- Run the following command to install Qlik Sense and restore your Qlik Sense repository database.
- Finally make sure you use the correct host name when prompted during the installation
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