How to collect Qlik Sense Mobile log / diagnostic filesArticle Number: 000039472 | Last Modified: 2019/01/17
- From Qlik Sense Mobile homepage, tap the menu icon on the top right (inside the Hub, the icon is replaced by that of a generic user, but it's still the place to go to)
- Tap Diagnostics
- Tap on Send Application Diagnostics
- an email gets generated, the zipped logs are attached
- To send the logs to Support:
PREFERRED WAY: Send them to the email address of a person in your company who has access to Qlik's Support Portal, and have them attach the zip file to a case on the portal. This will produce a quicker handling of the case.
Other way: have a support case created on the portal, append the case number to the subject field and send the email to the address provided in the email body. Do not use the email as a way of opening a case with Qlik Support: emails without a case number will be ignored.
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