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NPrinting Designer has ActiveX COM error
Article Number: 000039191 | Last Modified: 2019/01/24Description
Could you describe in detail what you are trying to do?
Trying to open existing report or create new report template with Excel format.
What is the expected result?
Should be able to open template editor
What is the actual result?
Template editor does not open and the following error message is generated:
Trying to open existing report or create new report template with Excel format.
What is the expected result?
Should be able to open template editor
What is the actual result?
Template editor does not open and the following error message is generated:
Cause
- If the NPrinting Designer is not the same version as the NPrinting server, there is version mismatch.
- Both the NPrinting Designer and Server must be the same version.
- Older versions of NPrinting installed by another user or a non-administrator user on the local machine results in NPrinting not running/opening as expected
Resolution
- Upgrading both NP Server and NP Designer to the most recent version of NPrinting resolved the issue.
- Modify the NP Designer executable found here C:\Program Files (x86)\NPrinting\Designer\NPrintingDesigner.exe
- Right click on NPrintingDesigner.exe and select 'Properties' from the context menu
- Select the Run As Administrator option in the 'Compatibility' tab
- Attempt to edit the report once again
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