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Sense desktop installation fails with error "Failed to write run key value"
Article Number: 000037795 | Last Modified: 2018/10/04Description
Qlik Sense desktop installation fails on Windows client machine. The logs files show the following error:
Error 0x80070005: Failed to open uninstall key for potential related bundle: QualysAgent
Error 0x80070005: Failed to open uninstall key for potential related bundle: QualysAgent
[2394:2C0C][2017-08-03T15:17:21]e000: Error 0x80070005: Failed to write run key value.
[2394:2C0C][2017-08-03T15:17:21]e000: Error 0x80070005: Failed to update resume mode.
[2394:2C0C][2017-08-03T15:17:21]e000: Error 0x80070005: Failed to begin registration session.
[2394:2C0C][2017-08-03T15:17:21]e000: Error 0x80070005: Failed to register bundle.
Note: Log file path is %temp%\Qlik_Sense_Desktop_June_2017_nnnnnnnnnn.logCause
1. Setup executable wasn't run with elevated privileges.
2. Antivirus causing installer not to be able to write some registry keys.
2. Antivirus causing installer not to be able to write some registry keys.
Resolution
1. Run the setup executable with elevated privileges (Right click -> Run as administrator)
2. Stop/disable the antivirus running on the server, temporarily, reboot the server and re-try installation.
2. Stop/disable the antivirus running on the server, temporarily, reboot the server and re-try installation.
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