Document or Named User CALs are duplicated or look to be assigned multiple times to one user

[Daniel_Seo]

Since the Management Console queries all configured QlikView Directory Service Connector (DSC) connections, a duplicated connector will also duplicate the list of CALs assigned. The double or multiple assignments is misleading.

Reviewing all assigned Named User CAL (under System > Licenses > QlikView Server > Assigned CALs) or Document CALs (under Documents > User Documents > document.qvw > Document CALs) they appear doubled:
 

For example, initially, CALs assigned to document were 150 with dynamic CAL assignment but as you can see the above, because of the double up- CALs assigned went to 298.
Even though you try to remove the user entirely by using the manage users button, it does allow you to delete the user's connection.

Environment:

• QlikView Server all versions

Example of a wrong configuration:

The below configuration has a Directory Service Connector Cluster as well as a single Directory Service Connector. Both the cluster and individual DSC are pointed at the same Active Directory.

This means all CAL information will be duplicated. 

  1. DSC Cluster 
      Member 1    http://qlikviewapp1:4730/DSC/Service 
      Member 2    http://qlikviewapp:4730/DSC/service 

  2. DSC@qlikviewpub
      Member 1    http://qlikviewpub:4730/DSC/Service 
 

Picture 1. DSC Cluster 

 


Picture 2. DSC@qlikviewpub

 

Resolution:

 1. Remove one of groups (DSC@qlikviewpub)
 2. Reconfigure or Move DSC@qlikviewpub  (http://qlikviewpub:4730/DSC/Service ) to DSC Cluster
    
  For example:  

         DSC Cluster  
            Member 1   http://qlikviewapp1:4730/DSC/Service 
            Member 2   http://qlikviewapp:4730/DSC/service 
            Member 3   http://qlikviewpub:4730/DSC/Service 

       
        DSC@qlikviewpub
            Member 1    http://qlikviewpub:4730/DSC/Service