General: How to take a screenshot for Qlik Support cases

[Daniele_Purrone]

When submitting cases with Qlik Support, screenshots of error messages and symptoms are often important to allow our technicians to identify issues. These screenshots should include all relevant information. 

• Complete error message makes sure Qlik Support knows exactly what is showing.
• URL makes sure Qlik Support knows exactly where the error is generated.
• System date and time makes sure Qlik Support can narrow down the time frame when trying to associate errors and log entries.

Below is an example of a well composed screenshot:

[paulcalvet]

Hello Daniele,

There is a problem with the support portal.

When I create a case, I can copy paste image in the text box :

but when I validate, the image disappears and I have to upload again the image in the case.

Can you correct this ?

Regards

[Sonja_Bauernfeind]

Hello @paulcalvet 

Thank you for reporting this. I'll report it to the appropriate team.

All the best,
Sonja 

[Sonja_Bauernfeind]

Hello @paulcalvet 

We're investigating the issue. Please use the attach to case button in the meantime.

All the best,
Sonja