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General: How to take a screenshot for Qlik Support cases

Article Number: 000035392 | Last Modified: 2019/10/31

Description

When submitting cases with Qlik Support, screenshots of error messages and symptoms are often important to allow our technicians to identify issues. These screenshots should include all relevant information. Below is an example of a well composed screenshot.

Cause

  • Complete error message makes sure Qlik Support knows exactly what is showing.
  • URL makes sure Qlik Support knows exactly where the error is generated.
  • System date and time makes sure Qlik Support can narrow down the time frame when trying to associate errors and log entries.

Resolution

A proper screenshot should include following information:
  • The complete error message that needs to be reported or currently under investigation.
  • If the error message is shown inside a browser, make sure the URL is clearly visible.
  • Date and time on the environment where screenshot is captured.
Here is an example of a proper screenshot:
User-added image

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Collaborate with over 60,000 Qlik technologists and members around the world to get answers to your questions, and maximize success.

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Critical Issues

Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.