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General: How to make a proper screenshot?
Article Number: 000035392 | Last Modified: 2019/01/17Description
How to make a proper screenshot?
Cause
- Complete error message makes sure Qlik Support knows exactly what is showing.
- URL makes sure Qlik Support knows exactly where the error is generated.
- System date and time makes sure Qlik Support can narrow down the time frame when trying to associate errors and log entries.
Resolution
A proper screenshot should include following information:
- The complete error message that needs to be reported or currently under investigation.
- If the error message is shown inside a browser, make sure the URL is clearly visible.
- Date and time on the environment where screenshot is captured.
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