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Licence and Operation monitors are not loading anymore
Article Number: 000033309 | Last Modified: 2018/06/12Description
Two scenarios that could lead Licence and Operation monitors not loading anymore
Example:
1. TEST was initially installed as 3.1.4 (sync'ed persistence), then upgraded to 3.2.1 (shared persistence) and finally to 3.2.2 at which point the Operations Monitor app's reload started failing
2. PROD was installed *from scratch* as 3.2.2 and displayed the same error as TEST environment.
Example:
1. TEST was initially installed as 3.1.4 (sync'ed persistence), then upgraded to 3.2.1 (shared persistence) and finally to 3.2.2 at which point the Operations Monitor app's reload started failing
2. PROD was installed *from scratch* as 3.2.2 and displayed the same error as TEST environment.
Resolution
Could be resolved by doing below actions.
- remove the user directory connector and add it back, reload the users
- found the Qlik services logon account (.\UserAccount) in the users list
- edit user, add RootAdmin role
- restart "Reload Operations Monitor" task
==> completed successfully.Helpful links:
http://help.qlik.com/en-US/sense/3.2/Subsystems/Monitoring/Content/Troubleshooting/troubleshooting-monitoring.htm
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