Qlik Web Connector does not start or starts and stops immediately
Article Number: 000031933 | Last Modified: 2018/06/12
Description
The Qlik Web Connector does not start or Start and Stops immediately. Following error can be observed in the Connector Log:
--------------------------- Qlik Web Connectors Startup Error --------------------------- An unexpected error has occurred [1] - please copy this message (Ctrl+c) and send to http://www.qlik.com/services/support: System.InvalidOperationException: There is an error in XML document (0, 0). ---> System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlTextReader.Read() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderConfigSettings.Read4_ConfigSettings() --- End of inner exception stack trace --- at System.Xml.Serialization.XmlSerializer.Deserialize(XmlReader xmlReader, String encodingStyle, XmlDeserializationEvents events) at System.Xml.Serialization.XmlSerializer.Deserialize(Stream stream) at APIConnectorEngine.Qwc.XmlFileSettingsStorerGeneric.LoadSettings() at APIConnectorEngine.Qwc.XmlFileSettingsStorerGeneric.<>c__DisplayClass11_0.<GetAllKeys>b__0() at APIConnectorEngine.Qwc.XmlFileSettingsStorerWithMutex.RunLocked(Action action) at APIConnectorEngine.Qwc.XmlFileSettingsStorerGeneric.GetAllKeys() at APIConnectorEngine.Qwc.EncryptedXmlFileSettingsStorer.GetAllKeys() at APIConnectorWeb.Services.Licensing.LicenceManager.Load() at APIConnectorWeb.Services.Licensing.LicenceManager.StartupCheck(Action`1 startupLogger) at QlikWebConnectors.WebBootstrap.LicenceChecks(ILicenceManager licenceManager) at APIConnectorWeb.Startup.WebBaseBootstrap.StartCommon(String appRoot, String relativeConfigFilePath) at APIConnectorEngine.Qwc.BaseBootstrap.Start(Boolean isService) at APIConnectorEngine.Qwc.BaseBootstrap.StartNonServiceVersion(Boolean isAzure) System.Xml.XmlException: Root element is missing. at System.Xml.XmlTextReaderImpl.Throw(Exception e) at System.Xml.XmlTextReaderImpl.ParseDocumentContent() at System.Xml.XmlTextReaderImpl.Read() at System.Xml.XmlTextReader.Read() at System.Xml.XmlReader.MoveToContent() at Microsoft.Xml.Serialization.GeneratedAssembly.XmlSerializationReaderConfigSettings.Read4_ConfigSettings() Please try restarting Qlik Web Connectors.
Resolution
Reinstall the Web connector package or upgrade to the newest version.
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