Apple / Mac Machine error in the HUB "Connection to the Qlik Sense engine failed for unspecified reasons"
Article Number: 000031472 | Last Modified: 2018/06/12
Apple devices and Mac Machines, after authenticating to reach the HUB, users get the following error "Connection to the Qlik Sense engine failed for unspecified reasons".
Then you notice customer has Windows server 2016 and Qlik Sense version 3.0.x or 3.1.x ( or anything below than 3.2.x).
Windows OS users are fine and they do not have issues.
According to Article Does Qlik software support Windows Server 2016
, Qlik Sense 3.2 only supports Windows Server 2016. Anything below than Qlik Sense 3.2, it is unsupported.
The issue is some sort of WebSocket insupportability with Qlik Sense 3.0.x / 3.1.x with specifically with Apple devices.
Since Qlik Sense 3.0.x and 3.1.x are not supported installed on a Windows Server 2016 machine, to solved this problem is upgrading to Qlik Sense 3.2.x.