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Some users receive Internal Server Error when attempting to access the QlikSense Hub

Article Number: 000029184 | Last Modified: 2019/01/17

Description


Logon attempts lead to an Internal Server Error pop-up on the QlikSense Hub. The issue persists for both HTTP and HTTPS access. 
 
User-added image

In the address bar, the URL halts at:  
 
User-added image

 

Resolution

1)
One possible root cause is the use of Extended Security Environment in the Virtual Proxy configuration. 

To verify, open the QlikSense Management console, navigate to Virtual Proxies > Your Virtual Proxy > and expand ADVANCED
 
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2)
A second reason is that the Virtual Proxy has not had the Load Balancing nodes added. 

 

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Critical Issues

Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.