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Knowledge
NPrinting does not send single email to all users in the 'To' list
Article Number: 000028682 | Last Modified: 2019/05/09Description
Environment:
Nprinting reports may be published as e-mails to recipients. We may populate the recipients in the 'To' list or 'CC' list. Although we may expect that all the users will receive the same copy of the e-mail, this is not the case. Different users may have different access levels and therefore it is intentionally designed that a separate e-mail is sent to each of the users.
- Nprinting 17 and above
Nprinting reports may be published as e-mails to recipients. We may populate the recipients in the 'To' list or 'CC' list. Although we may expect that all the users will receive the same copy of the e-mail, this is not the case. Different users may have different access levels and therefore it is intentionally designed that a separate e-mail is sent to each of the users.
Cause
This functionality is to ensure that a report intended for one user doesn't get delivered to another.
Resolution
This is working as designed. NPrinting does send individual emails even if they are part of the same group. If you would like to send the same report to 2 different users instead, delete the name of the second user from the To list and put it in the Cc list.
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