The QlikView Management Console displays “Cluster is down” and the status of all tasks is listed as “Unrunnable”Article Number: 000028165 | Last Modified: 2019/04/16
- QlikView 12.10 and later
2. Issue may have occurred due to Application Data content corruption.
2. The issue may also be resolved by adjusting the Chunk Size to a higher value, or cleaning out old disabled tasks in order to reduce the time the Workorder takes to complete. In some cases it may be necessary to decrease the chunk size (e.g: to value 75). You may verify if the chunk size needs to be adjusted by performing the following steps:
I. Open the Qlikview Management Console (QMC)\System\Setup\Management Service resource and the General tab and set the logging level to Debug.
II. Go to the Distribution Services and the QDS resource next on the same area of the QMC and go to the Advanced tab and click the Send Workorder button.
III. Now go to the Management Service log, which is located in C:\ProgramData\QlikTech\ManagementService\Log by default and open the current log and scroll to the bottom of the file. What you are looking for is a message regarding the chunk size being too large there. See example below. If similar is found, proceed to step IV.
The remote server returned an unexpected response: (413) Request Entity Too Large.
Information Failed to send message to distribution services. The message is removed from the queue. Error details: "(if (workorderresult.ODSeRotateResult) - SendSaveAllTasks) Failed to contact distributionservice at http://<servername>:4710/QDS/Service, chunkErr=QDS did not respond to request.Last exception (for http://<servername>:4710/QDS/Service): The remote server returned an unexpected response: (413) Request Entity Too Large." Message Type: "SaveAllTasks" Message Parameter: ""
IV. Open the Management Service config file located in C:\Program Files\QlikView\Management Service\QVManagementService.exe.config and look for the following lines and adjust the size lower (.i.e 75), restart the service and recheck the QMC\Status view.
<add key="QMSChunkSize" value="100"></add>
Further information can be found in Task Won't Run in Publisher - Adjust Chunk Size
3. If neither above resolves the issue, Recreating the QlikView Distribution Service folder may resolve the issue.
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