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Unable to access QMC post installation
Article Number: 000027160 | Last Modified: 2019/07/29Description
After a fresh installation, the user is unable to access the QMC / Hub. Basic pre-requisites have been confirmed like the service account being a local administrator.
When inspecting the Repository > Trace > System log, you see the following error:
...
System.Repository.Qlik.Sense.Communication.Communication.Tcp.StreamFactory
Error during stream authentication as client
Authentication failed because the remote party has closed the transport stream.
at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
at Qlik.Sense.Communication.Communication.Tcp.StreamFactory.<>c__DisplayClass8_1.<Negotiate>b__2(IAsyncResult result)
...
Environment:
When inspecting the Repository > Trace > System log, you see the following error:
...
System.Repository.Qlik.Sense.Communication.Communication.Tcp.StreamFactory
Error during stream authentication as client
Authentication failed because the remote party has closed the transport stream.
at System.Net.Security.SslState.InternalEndProcessAuthentication(LazyAsyncResult lazyResult)
at System.Net.Security.SslState.EndProcessAuthentication(IAsyncResult result)
at Qlik.Sense.Communication.Communication.Tcp.StreamFactory.<>c__DisplayClass8_1.<Negotiate>b__2(IAsyncResult result)
...
Environment:
- Qlik Sense Enterprise 3.0.4 / 3.1.3, and older
Cause
Qlik Sense Enterprise of the older versions mentioned here require TLS 1.0 to be enabled for interservice communication.
For newer versions please see Is TLS 1.0 required in Qlik Sense Enterprise?
For newer versions please see Is TLS 1.0 required in Qlik Sense Enterprise?
Resolution
Ensure that TLS 1.0 is enabled on Qlik Sense Enterprise 3.0.4 / 3.1.0, and older servers.
- HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Server --> DisabledByDefault set to 0 & Enabled - Set to 1
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0\Client -- > DisabledByDefault set to 0 & Enabled - Set to 1 - Reboot Server for the registry keys are activated
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