A previous Qlik Support case has been closed as:
- The case questions were answered
- The issue was caused by a defect that has now been reported with RnD
- The investigation could not be completed
You may wish to re-open a case due to:
- Further follow-up questions on the previous conclusion
- Issue re-occurred after case closure
- A similar symptom has reoccurred after applying the solution
- Software upgrade/update did not resolve the issue permanently
- A workaround is no longer feasible
Cases should not be re-opened.
We recommend to:
- Log a new case in Qlik Support Portal and refer to the previous case number in the new case description.
- If the issue leads to production critical downtime, please call Support. You can locate your region's support phone numbers here.
