QlikView: How to collect technical information of QlikView

Article Number: 000025276 | Last Modified: 2019/01/17

Description

When registering support case for QlikView, it is crucial to provide technical information(OS, Software version, etc.).
Please always provide this information on every single QlikView related case.

Note:

This article includes both QlikView Desktop and QlikView Server.
Please provide DSI.TXT when registering case for QlikView Desktop. About.TXT is not necessary.
Please provide About.TXT when registering case for QlikView Server. DSI.TXT is not necessary.
Please provide both DSI.TXT and About.TXT when registering case for QlikView IE Plugin.
Please provide both DSI.TXT and About.TXT when registering case for QlikView Desktop and QlikView Server in the same case.

Cause

Please provide this information for every single QlikView case

Resolution

Please follow these steps:

QlikView Desktop:
1. Open QlikView Desktop
2. Open any QVW file -- it doesn't matter which one. It can be an empty one.
3. Go to Help -> Document Support Information
4. Click "Copy to Clipboard"
5. Open a Notepad, then Right-click mouse and select "Paste"
6. Go to File > Save As...,
7. Name it "DSI" and Save
8. Provide this DSI.TXT file when registering a QV Desktop related case.
IE Plugin
1. Use IE Plugin to open a QVW(any QVW)
2. Go to Menu -> Document Support Information
3. Click on "Copy to Clipboard"
4. Open empty Notepad and paste the copied contents
5. Go to File -> Save As
6. Name it as "DSI.txt" and save
QlikView Server
1. Open QMC
2. Go to System > About, click on "More details"
3. Right-click on empty space and select "Select all". Depends on the browser, this option may not be available. Use Ctrl+A on keyboard instead.
4. Right-click again and select "Copy"
5. Open a Notepad, then Right-click mouse and select "Paste"
6. Go to File > Save As...
7. Name it "About" and Save
8. Provide this About.TXT file when registering a QV Server related case.