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Knowledge
Blank Screen or "An Error Occured - Unknown Error" when Opening Qlik Sense Desktop
Article Number: 000024001 | Last Modified: 2019/01/17Description
When starting Qlik Sense Desktop, the issue is identified as below:
Or
Scenarios where the issue might be experienced:
- The error message "An Error Occured. Unknown Error" is displayed:
Or
- A white blank screen is displayed:
Scenarios where the issue might be experienced:
- A couple of days after version 3.0.1 was installed and when Group Policy and Windows updates were made.
- An upgrade from version 2.2.4 to 3.0.0 and then 3.0.1 was performed.
Cause
Check if the user has write access problem with the log folder.
Resolution
Try below steps:
- Locate the Qlik Sense Desktop installation, default under C:\Users\user_name\AppData\Local\Programs\Qlik\Sense
- In that folder, open the file "services.conf" in notepad for editing
- In the top of the conf file should see a section [globals] where it says LogPath="${HOMEDRIVE}${HOMEPATH}\Documents\Qlik\Sense\Log"
- Change the LogPath to the actual log directory, as default: "C:\Users\user_name\Documents\Qlik\Sense\Log"
- Restart Qlik Sense Desktop
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Experiencing a serious issue, please contact us by phone. View phone numbers and hours by region.