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Blank Screen or "An Error Occured - Unknown Error" when Opening Qlik Sense Desktop

Article Number: 000024001 | Last Modified: 2019/01/17

When starting Qlik Sense Desktop, the issue is identified as below:

Scenarios where the issue might be experienced:

A couple of days after version 3.0.1 was installed and when Group Policy and Windows updates were made.
An upgrade from version 2.2.4 to 3.0.0 and then 3.0.1 was performed.

Check if the user has write access problem with the log folder.

Try below steps:

Locate the Qlik Sense Desktop installation, default under C:\Users\user_name\AppData\Local\Programs\Qlik\Sense
In that folder, open the file "services.conf" in notepad for editing
In the top of the conf file should see a section [globals] where it says LogPath="${HOMEDRIVE}${HOMEPATH}\Documents\Qlik\Sense\Log"
Change the LogPath to the actual log directory, as default: "C:\Users\user_name\Documents\Qlik\Sense\Log"
Restart Qlik Sense Desktop

An alternative solution for the blank screen issue can also be found in this article: Blank Screen when Opening Qlik Sense Desktop

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