Article Number: 000022967 | Last Modified: 2018/06/12
Description
Setting up a dedicated NPrinting v17.1.0.0 Server. Getting a Setup failed message. Clicking through the error message rolls back the entire install.
0x80070643 - Fatal error during installation.
Log file example: [0C9C:0CB8][2016-07-18T10:51:48]i001: Burn v3.9.1006.0, Windows v6.3 (Build 9600: Service Pack 0), path: \\100-bifrs-p-004\i$\XI-Source\QlikView\NPrinting v17.1.0.0\QlikNPrintingServer_v17.1_x64.exe, cmdline: '-burn.unelevated BurnPipe.{88F73173-E1B1-4039-91BE-B08A6CFB5807} {506245A5-BE15-4B13-B029-C7427FAC844B} 4528 ' [0C9C:0CB8][2016-07-18T10:51:48]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\dit3050\AppData\Local\Temp\Qlik_NPrinting_Server_17.1.0.0_20160718105148.log' [0C9C:0CB8][2016-07-18T10:51:48]i000: Setting string variable 'WixBundleOriginalSource' to value '\\100-bifrs-p-004\i$\XI-Source\QlikView\NPrinting v17.1.0.0\QlikNPrintingServer_v17.1_x64.exe' [0C9C:0CB8][2016-07-18T10:51:48]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value '\\100-bifrs-p-004\i$\XI-Source\QlikView\NPrinting v17.1.0.0\' [0C9C:0CB8][2016-07-18T10:51:49]i000: Setting string variable 'WixBundleName' to value 'Qlik NPrinting Server 17.1.0.0' [0C9C:1248][2016-07-18T10:51:49]i000: Setting version variable 'WixBundleFileVersion' to value '17.1.0.0' [0C9C:0CB8][2016-07-18T10:51:49]i100: Detect begin, 4 packages [0C9C:0CB8][2016-07-18T10:51:49]i000: Setting string variable 'NETFRAMEWORK45' to value '394271' [0C9C:0CB8][2016-07-18T10:51:49]i000: Registry key not found. Key = 'SOFTWARE\Wow6432Node\Microsoft\DevDiv\vc\Servicing\12.0\RuntimeMinimum' [0C9C:0CB8][2016-07-18T10:51:49]i000: Setting string variable 'CPP2013Redist' to value '1' [0C9C:0CB8][2016-07-18T10:51:49]i052: Condition 'NETFRAMEWORK45 >= 379893' evaluates to true. [0C9C:0CB8][2016-07-18T10:51:49]i052: Condition 'CPP2013Redist OR CPP2013RedistWow64' evaluates to true. [0C9C:0CB8][2016-07-18T10:51:49]i101: Detected package: NetFx452Redist, state: Present, cached: None [0C9C:0CB8][2016-07-18T10:51:49]i101: Detected package: MSVisCPP2013Redis, state: Present, cached: None [0C9C:0CB8][2016-07-18T10:51:49]i101: Detected package: QlikNPrintingRepoService, state: Absent, cached: None [0C9C:0CB8][2016-07-18T10:51:49]i104: Detected package: QlikNPrintingRepoService, feature: Repo, state: Absent [0C9C:0CB8][2016-07-18T10:51:49]i104: Detected package: QlikNPrintingRepoService, feature: Complete, state: Absent [0C9C:0CB8][2016-07-18T10:51:49]i101: Detected package: QlikNPrintingServer, state: Absent, cached: None [0C9C:0CB8][2016-07-18T10:51:49]i104: Detected package: QlikNPrintingServer, feature: Scheduler, state: Absent [0C9C:0CB8][2016-07-18T10:51:49]i104: Detected package: QlikNPrintingServer, feature: Complete, state: Absent [0C9C:0CB8][2016-07-18T10:51:49]i199: Detect complete, result: 0x0 [0C9C:1248][2016-07-18T10:51:51]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1 [0C9C:0CB8][2016-07-18T10:51:51]i200: Plan begin, 4 packages, action: Install [0C9C:0CB8][2016-07-18T10:51:51]w321: Skipping dependency registration on package with no dependency providers: NetFx452Redist [0C9C:0CB8][2016-07-18T10:51:51]i052: Condition 'NOT (CPP2013Redist OR CPP2013RedistWow64)' evaluates to false. [0C9C:0CB8][2016-07-18T10:51:51]w321: Skipping dependency registration on package with no dependency providers: MSVisCPP2013Redis [0C9C:0CB8][2016-07-18T10:51:51]i204: Plan 2 msi features for package: QlikNPrintingRepoService [0C9C:0CB8][2016-07-18T10:51:51]i203: Planned feature: Repo, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None [0C9C:0CB8][2016-07-18T10:51:51]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None [0C9C:0CB8][2016-07-18T10:51:51]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingRepoService' to value 'C:\Users\dit3050\AppData\Local\Temp\Qlik_NPrinting_Server_17.1.0.0_20160718105148_0_QlikNPrintingRepoService_rollback.log' [0C9C:0CB8][2016-07-18T10:51:51]i000: Setting string variable 'WixBundleLog_QlikNPrintingRepoService' to value 'C:\Users\dit3050\AppData\Local\Temp\Qlik_NPrinting_Server_17.1.0.0_20160718105148_0_QlikNPrintingRepoService.log' [0C9C:0CB8][2016-07-18T10:51:51]i204: Plan 2 msi features for package: QlikNPrintingServer [0C9C:0CB8][2016-07-18T10:51:51]i203: Planned feature: Scheduler, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None [0C9C:0CB8][2016-07-18T10:51:51]i203: Planned feature: Complete, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None [0C9C:0CB8][2016-07-18T10:51:51]i000: Setting string variable 'WixBundleRollbackLog_QlikNPrintingServer' to value 'C:\Users\dit3050\AppData\Local\Temp\Qlik_NPrinting_Server_17.1.0.0_20160718105148_1_QlikNPrintingServer_rollback.log' [0C9C:0CB8][2016-07-18T10:51:51]i000: Setting string variable 'WixBundleLog_QlikNPrintingServer' to value 'C:\Users\dit3050\AppData\Local\Temp\Qlik_NPrinting_Server_17.1.0.0_20160718105148_1_QlikNPrintingServer.log' [0C9C:0CB8][2016-07-18T10:51:51]i201: Planned package: NetFx452Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None [0C9C:0CB8][2016-07-18T10:51:51]i201: Planned package: MSVisCPP2013Redis, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [0C9C:0CB8][2016-07-18T10:51:51]i201: Planned package: QlikNPrintingRepoService, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [0C9C:0CB8][2016-07-18T10:51:51]i201: Planned package: QlikNPrintingServer, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [0C9C:0CB8][2016-07-18T10:51:51]i299: Plan complete, result: 0x0 [0C9C:0CB8][2016-07-18T10:51:51]i300: Apply begin [11B0:0C88][2016-07-18T10:51:51]i360: Creating a system restore point. [11B0:0C88][2016-07-18T10:51:51]i362: System restore disabled, system restore point not created. [11B0:0C88][2016-07-18T10:51:51]i000: Caching bundle from: 'C:\Users\dit3050\AppData\Local\Temp\{f71a213a-11ac-40a0-b979-302e28b7dc59}\.be\QlikNPrintingServer_x64.exe' to: 'C:\ProgramData\Package Cache\{f71a213a-11ac-40a0-b979-302e28b7dc59}\QlikNPrintingServer_x64.exe' [11B0:0C88][2016-07-18T10:51:51]i320: Registering bundle dependency provider: {f71a213a-11ac-40a0-b979-302e28b7dc59}, version: 17.1.0.0 [11B0:06B4][2016-07-18T10:51:52]i305: Verified acquired payload: QlikNPrintingRepoService at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingRepoService, moving to: C:\ProgramData\Package Cache\{9EE8D8FB-69B0-4C6A-8BE7-75CC353B43FA}v17.1.0.0\QlikNPrintingRepo_x64.msi. [11B0:06B4][2016-07-18T10:51:53]i305: Verified acquired payload: QlikNPrintingServer at path: C:\ProgramData\Package Cache\.unverified\QlikNPrintingServer, moving to: C:\ProgramData\Package Cache\{8163D61B-C55A-4A57-9465-CE9A8F5F2881}v17.1.0.0\QlikNPrintingServer_x64.msi. [11B0:0C88][2016-07-18T10:51:53]i323: Registering package dependency provider: {9EE8D8FB-69B0-4C6A-8BE7-75CC353B43FA}, version: 17.1.0.0, package: QlikNPrintingRepoService [11B0:0C88][2016-07-18T10:51:53]i301: Applying execute package: QlikNPrintingRepoService, action: Install, path: C:\ProgramData\Package Cache\{9EE8D8FB-69B0-4C6A-8BE7-75CC353B43FA}v17.1.0.0\QlikNPrintingRepo_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"' [0C9C:0CB8][2016-07-18T10:53:43]i319: Applied execute package: QlikNPrintingRepoService, result: 0x0, restart: None [11B0:0C88][2016-07-18T10:53:43]i325: Registering dependency: {f71a213a-11ac-40a0-b979-302e28b7dc59} on package provider: {9EE8D8FB-69B0-4C6A-8BE7-75CC353B43FA}, package: QlikNPrintingRepoService [11B0:0C88][2016-07-18T10:53:43]i323: Registering package dependency provider: {8163D61B-C55A-4A57-9465-CE9A8F5F2881}, version: 17.1.0.0, package: QlikNPrintingServer [11B0:0C88][2016-07-18T10:53:43]i301: Applying execute package: QlikNPrintingServer, action: Install, path: C:\ProgramData\Package Cache\{8163D61B-C55A-4A57-9465-CE9A8F5F2881}v17.1.0.0\QlikNPrintingServer_x64.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"' [11B0:0C88][2016-07-18T10:55:42]e000: Error 0x80070643: Failed to install MSI package. [11B0:0C88][2016-07-18T10:55:42]e000: Error 0x80070643: Failed to execute MSI package. [0C9C:0CB8][2016-07-18T10:55:42]e000: Error 0x80070643: Failed to configure per-machine MSI package. [0C9C:0CB8][2016-07-18T10:55:42]i319: Applied execute package: QlikNPrintingServer, result: 0x80070643, restart: None [0C9C:0CB8][2016-07-18T10:55:42]e000: Error 0x80070643: Failed to execute MSI package. [11B0:0C88][2016-07-18T10:55:42]i318: Skipped rollback of package: QlikNPrintingServer, action: Uninstall, already: Absent [0C9C:0CB8][2016-07-18T10:55:42]i319: Applied rollback package: QlikNPrintingServer, result: 0x0, restart: None [11B0:0C88][2016-07-18T10:55:42]i329: Removed package dependency provider: {8163D61B-C55A-4A57-9465-CE9A8F5F2881}, package: QlikNPrintingServer [11B0:0C88][2016-07-18T10:55:42]i351: Removing cached package: QlikNPrintingServer, from path: C:\ProgramData\Package Cache\{8163D61B-C55A-4A57-9465-CE9A8F5F2881}v17.1.0.0\ [11B0:0C88][2016-07-18T10:55:42]i326: Removed dependency: {f71a213a-11ac-40a0-b979-302e28b7dc59} on package provider: {9EE8D8FB-69B0-4C6A-8BE7-75CC353B43FA}, package QlikNPrintingRepoService [11B0:0C88][2016-07-18T10:55:42]i301: Applying rollback package: QlikNPrintingRepoService, action: Uninstall, path: (null), arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7"' [0C9C:0CB8][2016-07-18T10:56:19]i319: Applied rollback package: QlikNPrintingRepoService, result: 0x0, restart: None [11B0:0C88][2016-07-18T10:56:19]i329: Removed package dependency provider: {9EE8D8FB-69B0-4C6A-8BE7-75CC353B43FA}, package: QlikNPrintingRepoService [11B0:0C88][2016-07-18T10:56:19]i351: Removing cached package: QlikNPrintingRepoService, from path: C:\ProgramData\Package Cache\{9EE8D8FB-69B0-4C6A-8BE7-75CC353B43FA}v17.1.0.0\ [11B0:0C88][2016-07-18T10:56:19]i330: Removed bundle dependency provider: {f71a213a-11ac-40a0-b979-302e28b7dc59} [11B0:0C88][2016-07-18T10:56:19]i352: Removing cached bundle: {f71a213a-11ac-40a0-b979-302e28b7dc59}, from path: C:\ProgramData\Package Cache\{f71a213a-11ac-40a0-b979-302e28b7dc59}\ [0C9C:0CB8][2016-07-18T10:56:19]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No
Cause
The installer expects installation to happen on the C: drive. But the "home drive" for this customer is a different drive letter/location due to their group policies.
Resolution
Either allow for C: drive install or as this customer did: I did find that the installer was placing file ".erlang.cookie" in the root of my h: drive instead of c:\users\username This makes me think that the NPrinting installer is trying to find the cookie in my home drive but my homedir variable that RabbitMQ is using isn't the same as variable %HOMEDRIVE% I performed another cleanup, created a local account, added to the local Admin group. Logged on as this user then installed each component manually, starting with OTP, rabbotMQ, Repo, then Server.
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